Moving a subscription with SpamExperts resources from one customer to another

[mebrahim7]

We can not move subscriptions from one customer to another customer within Odin CP and according to Odin support this is due to SpamExperts resource. Response from Odin Support

Hello,

I checked this case using the previously provided KB article https://kb.odin.com/en/127356.

Here is the result of a query from the article, which was executed during pem.checkMoveSubscriptions API call:

sc_id

55
62
28
52

Here are the mappings of the obtained service controllers IDs:

sc_instance_id | sc_id | location_id | component_id | pid
----------------+-------+--------------------------------------------------------------------+--------------+-------
55 | 55 | Exchange:/usr/local/pem/libexec/Exchange.so.7.2.0.23 | 143 | 14124
62 | 62 | IIS:/usr/local/pem/libexec/IIS.so.7.2.0.29 | 175 | 14171
28 | 28 | SaaS:/usr/local/pem/libexec/SaaS.so.7.2.0.489 | 74 | 13093
52 | 52 | ActiveDirectory:/usr/local/pem/libexec/ActiveDirectory.so.7.2.0.16 | 140 | 14054

Exchange, IIS and Active Directory all provide movable resources. SaaS points to some APS application. This is our primary suspect. Here are mappings of the service controller #28 to resources of the subscription in question:

class_name | sc_id | rt_id
-----------------------+-------+---------
rc.saas.resource.unit | 28 | 1002085
rc.saas.resource.unit | 28 | 1002088
rc.saas.resource.unit | 28 | 1002091
rc.saas.resource.unit | 28 | 1002094
rc.saas.resource.unit | 28 | 1002099
rc.saas.resource.unit | 28 | 1002102
rc.saas.resource.unit | 28 | 1002105
rc.saas.resource.unit | 28 | 1002108
rc.saas.resource.unit | 28 | 1002111
rc.saas.resource.unit | 28 | 1002132
rc.saas.service | 28 | 1002076
rc.saas.service | 28 | 1002079
rc.saas.service | 28 | 1002082
rc.saas.service.link | 28 | 1002073

All of these resources belong to SpamExperts APS application. This application does not implement the 'Migratable' type. This can be easily checked in schema files available in 'schemas' subfolder of the APS package.

[root@osscore schemas]# pwd
/usr/local/pem/APS/packages/bbff3769-85cd-4b2d-b767-3dd4aca2ea08/schemas
[root@osscore schemas]# grep -i migrat *

Thus SpamExperts APS application resources are preventing the subscription to be migrated to another account. More on the subject is available here:

https://doc.apsstandard.org/7.0/backend/types/core/migratable/

In order to resolve this issue please contact SpamExperts APS packager with the request to allow the application to transfer its subscriptions. According to APP-META.XML:

SpamExperts B.V. http://www.spamexperts.com http://www.spamexperts.com

Please can you look into this and working on allowing us to move subscriptions