Domain not showing as protected in APS

[AndreiCristianIT]

Version information

ASP 2.0-17

Steps to replicate

1.Add a domain
2.Try to protect the domain
3.Domain doesn't show protected, but is added to the Control Panel

Actual result

Domain doesn't show protected

Expected result

Domain should show protected

Other notes

WHMCS: #363669

[dmitry-lomakin]

I had a look into the debug log and found that the corresponding domain user is missing, that's why the protection does not look to be "complete" for the application. @AndreiCristianIT, please advice the client to create the corresponding domain user for the problematic domain manually and re-check the protection status. It should fix things for them.

[VicSpam01]

The problem persists even after the domain user was created. Probably some other cause.

[alexkiro]

The problem persists even after the domain user was created. Probably some other cause.

The logs show that the domain now either belongs to a different admin, or no admin at all:

{"error":["You are not allowed to manage the domain \'example.com\'"]}

So that need to be fixed in the ControlPanel.