"Unable to load the desired message" after update to 0.7.5 #643
Description
Steps to reproduce
- Install mail 0.7.4
- Update Nextcloud from 12.0.3 to 13.0.0.6
- Update mail to 0.7.5
Expected behaviour
Display message content
Actual behaviour
"Unable to load the desired message :-/" is displayed in the message frame.
PHP-FPM log shows
WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
pool not functional, requires restart of the pool
Mail app
Mail app version: 0.7.9
Mailserver or service: Dovecot 2.2.33.2
Transport security - IMAP: None
Transport security - SMTP: smtps (465)
Number of accounts: 10
Mail app version build date: (only if you are using a Nightly Build)
Server configuration
Operating system: FreeBSD 11.1p1 amd64
Web server: Apache 2.4.29
Database: MariaDB 10.2
PHP version: 7.1.12 FPM
Version: (see admin page) Nextcloud 13.0.0 RC3
Updated from an older version or fresh install: 12.0.3, 13.0.0b1, 13.0.0b3, 13.0.0rc1
List of activated apps:
Enabled:
- activity: 2.6.1
- admin_audit: 1.3.0
- bookmarks: 0.10.1
- calendar: 1.5.6
- comments: 1.3.0
- contacts: 2.0.1
- dav: 1.4.5
- federatedfilesharing: 1.3.1
- federation: 1.3.0
- files: 1.8.0
- files_pdfviewer: 1.2.0
- files_sharing: 1.5.0
- files_texteditor: 2.5.1
- files_trashbin: 1.3.0
- files_versions: 1.6.0
- files_videoplayer: 1.2.0
- firstrunwizard: 2.2.1
- gallery: 18.0.0
- logreader: 2.0.0
- lookup_server_connector: 1.1.0
- mail: 0.7.5
- nextcloud_announcements: 1.2.0
- notes: 2.3.1
- notifications: 2.1.0
- oauth2: 1.1.0
- passman: 2.1.4
- password_policy: 1.3.0
- provisioning_api: 1.3.0
- serverinfo: 1.3.0
- sharebymail: 1.3.0
- survey_client: 1.1.0
- systemtags: 1.3.0
- theming: 1.4.1
- twofactor_backupcodes: 1.2.3
- twofactor_totp: 1.3.1
- twofactor_u2f: 1.4.0
- updatenotification: 1.3.0
- user_external: 0.4
- workflowengine: 1.3.0
Disabled: - encryption
- files_external
- user_ldap
The content of config/config.php:
Details
{ "system": { "appstoreenabled": false, "appstoreurl": "https:\/\/api.owncloud.com\/v1", "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "13.0.0.6", "installed": true, "theme": "", "trusted_domains": [ "nc.example.org", "cloud.example.net" ], "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "forcessl": true, "ldapIgnoreNamingRules": false, "loglevel": 0, "logfile": "\/var\/log\/nextcloud.log", "user_backends": [ { "class": "OC_User_IMAP", "arguments": [ "{imap.example.net:144\/imap}" ] } ], "secret": "***REMOVED SENSITIVE VALUE***", "trashbin_retention_obligation": "auto", "htaccess.RewriteBase": "\/", "mail_smtpmode": "smtp", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpsecure": "tls", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "587", "mail_smtpauth": 1, "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "appstore.experimental.enabled": false, "overwrite.cli.url": "https:\/\/nc.example.org", "maintenance": false, "app.mail.accounts.default": { "email": "%USERID%", "imapHost": "imap.example.net", "imapPort": 144, "smtpHost": "smtp.example.net", "smtpPort": 486, "smtpSslMode": "tls" } } } ```Client configuration
Browser: Firefox 57.0, Chrome 62.0.3202.94
Operating system: Win 10 Pro 1709
Logs
Web server error log
[Fri Nov 17 09:00:07.825110 2017] [mpm_event:notice] [pid 86068:tid 34389188608] AH00491: caught SIGTERM, shutting down
[Fri Nov 17 09:17:48.661439 2017] [http2:info] [pid 16872:tid 34389188608] AH03090: mod_http2 (v1.10.13-git, feats=CHPRIO+SHA256+INVHD+DWINS, nghttp2 1.27.0), initializing...
[Fri Nov 17 09:17:48.663609 2017] [mpm_event:notice] [pid 16872:tid 34389188608] AH00489: Apache/2.4.29 (FreeBSD) LibreSSL/2.6.3 configured -- resuming normal operations
[Fri Nov 17 09:17:48.663699 2017] [core:notice] [pid 16872:tid 34389188608] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[27-Nov-2017 21:59:20] NOTICE: configuration file /usr/local/etc/php-fpm.conf test is successful
[27-Nov-2017 21:59:20] NOTICE: fpm is running, pid 35511
[27-Nov-2017 21:59:20] NOTICE: ready to handle connections
[27-Nov-2017 21:59:30] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 5 total children
[27-Nov-2017 21:59:31] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 16 children, there are 0 idle, and 6 total children
[27-Nov-2017 21:59:32] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 32 children, there are 0 idle, and 7 total children
[27-Nov-2017 21:59:42] WARNING: [pool www] server reached pm.max_children setting (8), consider raising it
[28-Nov-2017 19:20:30] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
[28-Nov-2017 19:22:52] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
[28-Nov-2017 19:23:30] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
[28-Nov-2017 19:23:31] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 16 children, there are 0 idle, and 7 total children
[28-Nov-2017 19:23:32] WARNING: [pool www] server reached pm.max_children setting (8), consider raising it
[28-Nov-2017 19:29:54] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
[28-Nov-2017 19:30:51] WARNING: [pool www] server reached pm.max_children setting (8), consider raising it
[28-Nov-2017 19:37:49] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
[28-Nov-2017 19:51:48] WARNING: [pool www] server reached pm.max_children setting (8), consider raising it
Server log (data/nextcloud.log)
Details
``` {"reqId":"gCqrETpJKQ3rWeTWqvMs","level":0,"time":"2017-11-28T18:23:22+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/","message":"default config to create a default account found","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"gCqrETpJKQ3rWeTWqvMs","level":1,"time":"2017-11-28T18:23:22+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/","message":"building default account for user testuser","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"gCqrETpJKQ3rWeTWqvMs","level":3,"time":"2017-11-28T18:23:22+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"PHP","method":"GET","url":"\/index.php\/apps\/mail\/","message":"Undefined index: imapSslMode at \/usr\/local\/www\/nextcloud\/apps\/mail\/lib\/Service\/DefaultAccount\/Config.php#73","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"RVMRdWQQriW7g0QRSgEh","level":0,"time":"2017-11-28T18:23:25+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders","message":"default config to create a default account found","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"RVMRdWQQriW7g0QRSgEh","level":1,"time":"2017-11-28T18:23:25+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders","message":"building default account for user testuser","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"RVMRdWQQriW7g0QRSgEh","level":3,"time":"2017-11-28T18:23:25+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"PHP","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders","message":"Undefined index: imapSslMode at \/usr\/local\/www\/nextcloud\/apps\/mail\/lib\/Service\/DefaultAccount\/Config.php#73","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"4FdvJemidpUlS5Dja5G8","level":0,"time":"2017-11-28T18:23:26+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders\/5USCT1g%3D\/messages?filter=","message":"default config to create a default account found","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"4FdvJemidpUlS5Dja5G8","level":1,"time":"2017-11-28T18:23:26+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders\/5USCT1g%3D\/messages?filter=","message":"building default account for user testuser","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"4FdvJemidpUlS5Dja5G8","level":3,"time":"2017-11-28T18:23:26+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"PHP","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders\/5USCT1g%3D\/messages?filter=","message":"Undefined index: imapSslMode at \/usr\/local\/www\/nextcloud\/apps\/mail\/lib\/Service\/DefaultAccount\/Config.php#73","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} {"reqId":"4FdvJemidpUlS5Dja5G8","level":0,"time":"2017-11-28T18:23:26+00:00","remoteAddr":"172.17.2.169","user":"testuser","app":"mail","method":"GET","url":"\/index.php\/apps\/mail\/api\/accounts\/-2\/folders\/5USCT1g%3D\/messages?filter=","message":"loading messages of folder <5USCT1g=>","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.6"} ```Horde IMAP log (data/horde_imap.log)
Details
``` File not found (not in directory where nextcloud.log is nor in nextcloudroot/data ```Horde SMTP log (data/horde_smtp.log)
Details
``` File not found (not in directory where nextcloud.log is nor in nextcloudroot/data ```Browser log
Details
``` Insert your browser log here, this could for example include:a) The javascript console log
b) The network log
c) ...
</details>
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