File changes are shown in OnlyOffice but don't appear in Files app

[rnwgnr]

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Steps to reproduce

Nextcloud: 18.0.0 (happens with SQLite and MariaDB Backend) , internal store only.
DocumentServer_Communtiy version: 0.1.1
Still happens 18.0.3 and Document Server 0.1.5

Whenever editing a file in OnlyOffice, the changes are not reflected in the "Files" app:

• The timestamp of the file does not change.
• When downloading the file, the changes are lost.

Nevertheless when opening the file again in OnlyOffice, the changes are there.

I guess OnlyOffice caches the document internally and the changes are not copied back to the users storage folder.

[KopfKrieg]

I just want to add it also happens with PostgreSQL as database (and redis as cache).

[pkmkrishnakumar-zz]

This happens in Document Server_Community version: 0.1.2
Similar to others, I too have same issue of not saving the document, but changes reflects in onlyoffice alone. But its been saved few minutes after inactive session .

And if the document is being collaborated, sessions of the users are not terminated even if the user closes the window or onlyoffice.
I hope the problem is hiding in termination of session. If the session is closed, document will be saved automatically. So we need to have an icon or some thing like that to close the session when closing the window or closing onlyoffice. And we need force save option as in onlyoffice

And the requirement is file has to be saved if the current user / last collaborated user closes their window.

[apg1980]

I can confirm this issue as well.
I can edit and watch the changes in the web interface.
But no file sync is initated and no files version is created as well the timestamp did not change.
Nextcloud running on ubuntu 18.04, php7.3fpm, latest postgresql.
This error comes up several times in an hour:
{"reqId":"J8CAcxdnyyTHiHMCF2qE","level":3,"time":"2020-01-22T08:20:43+01:00","remoteAddr":"","user":"--","app":"documentserver_community","method":"","url":"--","message":{"Exception":"OCA\\DocumentServer\\Document\\DocumentConversionException","Message":"save_code: d.rb.ua,La,d.Me,e.Document)})}null!=d.fa&&(this.memory.va(Ai.fa),this.ra.Dk(function(){e.Epb(d,a,!0,c)}))};this.Epb=function(d,a,c,z){var h=0,Ga=d.fa.length-1;if(1==a&&(h=d.Selection.xa,Ga=d.Selection.ya,h>Ga)){var f=Ga;Ga=h;h=f}0>Ga&&(Ga=0);0>h&&(h=0);f=d.fa;for(var La=this;h<=Ga&&h<f.length;++h){var n=f[h];switch(n.ka){case $f:var r=n.Ym();ff!==r?it(r,n.Qv(),function(d,a,c,e){oh===d?a.ewa()?d=Ai.Qca:(d=Ai.Pya,c=!0):d=a.zpa()?Ai.Mfa:Ai.mza;La.ra.ta(d,function(){gB(La.ra,La.bq.Qja++,a,{UE:function(){e(c)}})})},\nsave: Uncaught TypeError: Cannot read property 'ua' of null\nDoctRenderer:<result><error code=\"save\" /></result>\n","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":123,"function":"run","class":"OCA\\DocumentServer\\Document\\ConverterBinary","type":"->","args":["/NEXTCLOUD-DATA/nextcloud-tmp/oc_tmp_q6UGwN-.xml"]},{"file":"/var/www/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":78,"function":"runCommand","class":"OCA\\DocumentServer\\DocumentConverter","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Document\\ConvertCommand"}]},{"file":"/var/www/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":168,"function":"saveChanges","class":"OCA\\DocumentServer\\DocumentConverter","type":"->","args":["/NEXTCLOUD-DATA/data/appdata_ocl353ioyjno/documentserver_community/doc_4198266707",["38;CgAAADEAXwA1ADcANAABABwAAQAAAAUAAAACAAAAAAAAAAMAAAA=","26;CgAAADEAXwA1ADcANAACABwAAAAAAAAAAAA=","78;AgAAADEA//8BAF/X5hsU5QEAOQEAAAIAAAAGAAAABgAAAAYAAAAdAAAAHQAAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA"],"/NEXTCLOUD-DATA/data/appdata_ocl353ioyjno/documentserver_community/doc_4198266707/saved.docx","docx"]},{"file":"/var/www/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php","line":56,"function":"saveChanges","class":"OCA\\DocumentServer\\Document\\DocumentStore","type":"->","args":[4198266707,[{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Change"},{"__class__":"OCA\\DocumentServer\\Document\\Chan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while applying changes for document 4198266707"},"userAgent":"--","version":"18.0.0.10","id":"5e27f8380f4c6"}

[Digiseb]

I also have this bug on three different Nextcloud instances, a completely fresh new installation, two upgrade versions. All on Ubuntu server 18.04. Program cannot be used. Are there already solutions here?

[hendrikreimers]

Can confirm it too, Ubuntu 18.04 different instances.

[dheule]

same here, Gentoo x86_64, MariaDB, updated instance ...

[nursoda]

same here, NC18release on current Arch, NGINX, mariadb, documentserver 0.1.3, onlyoffice 4.1.2:

• click on .odt (file opens in onlyoffice/communityeditionserver), edit it, press "x" to close app, all fine
• reload files page, timestamp of just edited file is old
• reopen file in onlyoffice: recent modifications are there
• download file and open in libreoffice: recent modifications are NOT there

Edit: Next day (!) the file timestamp has been updated and changes are visible to synced files also. New changes are not saved to the file to file but cached in OO again.

Sidenote: "Convert using Onlyoffice" (from 3dot-menu) gives me "Bad response: Start tag expected, '<' not found" Edit: → This has been fixed in 0.1.4, at least for me it's working now: e.g. applying "Convert using Onlyoffice' on a .otd creates a .docx.

[nonplusnl]

Same bug -- Upgraded Nextcloud18 on Ubuntu 18.04
However, I notice that when I leave the browser tab with Onlyoffice in it sitting there, it appears to autosave every half hour or so. File gets written to disk with updated timestamp at :00 and :30 when changes are made in the meantime.
So it appears, for me at least, that I cannot save manually ('Save' icon greyed out), and closing OnlyOffice loses changes. But waiting until scheduled :00/:30 autosave works?!

[oleua]

Same bug -- Upgraded Nextcloud18 on Ubuntu 18.04
However, I notice that when I leave the browser tab with Onlyoffice in it sitting there, it appears to autosave every half hour or so. File gets written to disk with updated timestamp at :00 and :30 when changes are made in the meantime.
So it appears, for me at least, that I cannot save manually ('Save' icon greyed out), and closing OnlyOffice loses changes. But waiting until scheduled :00/:30 autosave works?!

As a temporary solution you may uncheck Autosave. However, it should be fixed somewhere... Maybe this 30 minutes delay is hard coded somehwhere?...

[apg1980]

i can confirm that the saving behaviour in 0.1.4 is working quite better.
file is saved after view seconds automatically.
if you have disabled autosave in 0.1.3, the feature is set enabled after updating to 0.1.4.

[nursoda]

Can't confirm that saving is any better. Still takes minutes at least until changes are visible via files app / webdav. But according to my (non-systematic) observations, it's not necessary to keep the Onlyoffice app open for the file to be saved. It just takes (way too much) time. Is that a conceptual issue?
Edit: No change in respect to the "not saved timely" after update to 0.1.5 for me.

[dasunsrule32]

I'm on 0.1.5 with the same issue, can't use it since I don't know it will save or not.

[apg1980]

Ok, i think i figured it out. Changes will be written to nextcloud after the next nextcloud cronjob was compleately run.

[dasunsrule32]

This is where a hybrid background job mode between Cron and Ajax would be nice I suppose and then giving things like the document server the highest priority when it comes to Ajax. That way your files would always be up to date.

5+ minutes isn't good enough for saving of docs from the document server to nextcloud.

[nursoda]

Triggering a mini-'save-this-document'-Ajax-Job would be sufficient. It doesn't have to be a full cron job after closing a document. But I definitely consider it a bug that changes are not saved upon Document/OnlyOffice-app-close if "real cron" is configured (which is recommended).