Server Internal Error. DiagCode: 500#1203002.@ while trying to join a teams call with audio

[csk-bsi]

Describe the issue
I am developing a teams bot which should join and record the audio.
The echobot example works fine on my workstation therefore I assume there are no issues with my ngrok pro or certificate configuration.

The main difference lies in the development and deployment model. The solution is written as a Azure Cloud Extended Service as .net framework 4.8 service. The setup is quite similar to the policy recording bot.

Any help would be greatly appreciated.

Version:

• Microsoft.Graph.Communications.Calls.Media 1.2.0.10563
• Microsoft.Skype.Bots.Media 1.28.0.401-preview

Call ID
4003f80-1314-4c75-b265-a185bf7b17cf
07003e80-d896-4554-9f18-324f8b80e977"

Logs

{
    "@odata.type": "#microsoft.graph.commsNotifications",
    "value": [
        {
            "@odata.type": "#microsoft.graph.commsNotification",
            "changeType": "updated",
            "resource": "/app/calls/34003f80-1314-4c75-b265-a185bf7b17cf",
            "resourceUrl": "/communications/calls/34003f80-1314-4c75-b265-a185bf7b17cf",
            "resourceData": {
                "@odata.type": "#microsoft.graph.call",
                "state": "establishing",
                "chatInfo": {
                    "@odata.type": "#microsoft.graph.chatInfo",
                    "threadId": "19: @thread.v2",
                    "messageId": "0"
                },
                "meetingInfo": {
                    "@odata.type": "#microsoft.graph.organizerMeetingInfo",
                    "organizer": {
                        "@odata.type": "#microsoft.graph.identitySet",
                        "user": {
                            "@odata.type": "#microsoft.graph.identity",
                            "id": " ",
                            "tenantId": " "
                        }
                    }
                },
                "callChainId": "7381d501-77a0-40a1-bfae-7d53b6805293"
            }
        }
    ]
}

Results instantly in:

{
    "@odata.type": "#microsoft.graph.commsNotifications",
    "value": [
        {
            "@odata.type": "#microsoft.graph.commsNotification",
            "changeType": "deleted",
            "resource": "/app/calls/34003f80-1314-4c75-b265-a185bf7b17cf",
            "resourceUrl": "/communications/calls/34003f80-1314-4c75-b265-a185bf7b17cf",
            "resourceData": {
                "@odata.type": "#microsoft.graph.call",
                "state": "terminated",
                "resultInfo": {
                    "@odata.type": "#microsoft.graph.resultInfo",
                    "code": 500,
                    "subcode": 1203002,
                    "message": "Server Internal Error. DiagCode: 500#1203002.@"
                },
                "chatInfo": {
                    "@odata.type": "#microsoft.graph.chatInfo",
                    "threadId": "19: @thread.v2",
                    "messageId": "0"
                },
                "meetingInfo": {
                    "@odata.type": "#microsoft.graph.organizerMeetingInfo",
                    "organizer": {
                        "@odata.type": "#microsoft.graph.identitySet",
                        "user": {
                            "@odata.type": "#microsoft.graph.identity",
                            "id": " ",
                            "tenantId": " "
                        }
                    }
                },
                "callChainId": "7381d501-77a0-40a1-bfae-7d53b6805293"
            }
        }
    ]
}

[csk-bsi]

I finally figured out why it wasn't working.
The required parameters were described in the readme of https://nuget.info/packages/Microsoft.Skype.Bots.Media/1.28.0.401-preview

!!! Breaking Change !!! 
  =======================
  This SDK requires modifying your existing startup script prior to service startup.

  This is applicable only when running the SDK on .NET Framework.
  No change is needed when running on .NET 6 or later.

  Background:
  ==========
  Prior to startup, services generally run some commands to bind the IP 
  and listening ports to an SSL cert. Additionally, services also add HTTP
  registrations to the IP/Port so that the Windows HTTP.sys server routes
  incoming requests to the right service on the VM.
  This is typically done with the help of netsh command-line utility. 

  Setup Instructions:
  ==================
  Add the following extra commands to the startup or entrypoint script:

  # %InstanceMediaControlPort% is the internal media control listening port
  # that is configured when the `MediaPlatform` is initialized;
  # i.e., it is the `InstanceInternalPort` property on the `MediaPlatformInstanceSettings`

  # Delete ssl cert bindings
  netsh http delete sslcert ipport=%InstanceIpAddress%:%InstanceMediaControlPort%
  
  # Delete http registrations
  netsh http delete urlacl url=https://+:%InstanceMediaControlPort%/
  
  # Bind ssl cert to the IP/Port
  netsh http add sslcert ipport=%InstanceIpAddress%:%InstanceMediaControlPort% "appid={00000000-0000-0000-0000-000000000001}" cert=%ServerCertificate%
  
  # Add http registrations
  netsh http add urlacl url=https://+:%InstanceMediaControlPort%/ user="NT AUTHORITY\NETWORK SERVICE"

After these changes the bot is able to join the teams call

[TirexRover]

I tried your method, it didnt work for me, can you please help. the same error with "Terminated" occurs right after "establishing" state, I am using the SDK on .NET. I've verified the certificate bindings.

Logs: [MediaBot] Graph callback received at /mediabot/notifications: {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/14005c80-f1d3-44a5-9223-a150b34b001d","resourceUrl":"/communications/calls/14005c80-f1d3-44a5-9223-a150b34b001d","resourceData":{"@odata.type":"#microsoft.graph.call","state":"establishing","chatInfo":{"@odata.type":"#microsoft.graph.chatInfo","threadId":"19:meeting_MDQwZThjYzQtMjRmYS00MjlkLThmNzEtOTU2NmE5NTY3NWE1@thread.v2","messageId":"0"},"meetingInfo":{"@odata.type":"#microsoft.graph.organizerMeetingInfo","organizer":{"@odata.type":"#microsoft.graph.identitySet","user":{"@odata.type":"#microsoft.graph.identity","id":"5f2cd7d6-fad4-4770-9c2e-6a461872fd6a","displayName":"Accure Bot","tenantId":"653f2dfa-0545-4c9f-be75-7c35da274877"}}},"callChainId":"21e397df-b231-402a-ad6e-aa1ef78efa67"}}]}

[MediaBot] Graph callback received at /mediabot/notifications: {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"deleted","resource":"/app/calls/14005c80-f1d3-44a5-9223-a150b34b001d","resourceUrl":"/communications/calls/14005c80-f1d3-44a5-9223-a150b34b001d","resourceData":{"@odata.type":"#microsoft.graph.call","state":"terminated","resultInfo":{"@odata.type":"#microsoft.graph.resultInfo","code":500,"subcode":1203002,"message":"Server Internal Error. DiagCode: 500#1203002.@"},"chatInfo":{"@odata.type":"#microsoft.graph.chatInfo","threadId":"19:meeting_MDQwZThjYzQtMjRmYS00MjlkLThmNzEtOTU2NmE5NTY3NWE1@thread.v2","messageId":"0"},"meetingInfo":{"@odata.type":"#microsoft.graph.organizerMeetingInfo","organizer":{"@odata.type":"#microsoft.graph.identitySet","user":{"@odata.type":"#microsoft.graph.identity","id":"5f2cd7d6-fad4-4770-9c2e-6a461872fd6a","displayName":"Accure Bot","tenantId":"653f2dfa-0545-4c9f-be75-7c35da274877"}}},"callChainId":"21e397df-b231-402a-ad6e-aa1ef78efa67"}}]}

[MediaBot] SDK join (JoinWebUrl) result: ok=True, callId=14005c80-f1d3-44a5-9223-a150b34b001d, message=Call created via SDK (JoinMeetingParameters)

[wo-yashsinghvi]

@TirexRover Any updates