After Reseting my account can no longer chat with hellobot

I had to reset my account and now I get an error. I have included a screenshot.

<img width="1427" height="601" alt="Image" src="https://github.com/user-attachments/assets/57a1c425-800a-4206-99e2-91523c94eb21" />

how can I get this to go away. can I delete it or something?