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Unassign from Agent if they are deactivated when closing conversation #3

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2 changes: 1 addition & 1 deletion README.md
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Original file line number Diff line number Diff line change
Expand Up @@ -226,7 +226,7 @@ This script adds a topic to conversations in Gladly, and then closes them utiliz
The script accomplishes this by doing the following:
- Retrieves the conversation from Gladly using the [Get Conversation API](https://developer.gladly.com/rest/#operation/getConversation)
- Adds a topic to the conversation, as defined in the CSV file, using the [Add Topic API](https://developer.gladly.com/rest/#operation/addTopicToConversation)
- Closes the conversation, assigning it to the conversationId and agentId values the conversation is currently assigned to using the [Update Conversation API](https://developer.gladly.com/rest/#operation/patchConversation)
- Closes the conversation, assigning it to the conversationId and agentId values the conversation is currently assigned to using the [Update Conversation API](https://developer.gladly.com/rest/#operation/patchConversation). If Agent is deactivated (meaning that they cannot be found via the [LIST Agents](https://developer.gladly.com/rest/#operation/getAgents) API call anymore), the conversation will be assigned to the inbox and Agent will be unassigned.

### How to use script

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21 changes: 17 additions & 4 deletions close-conversations/index.js
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Expand Up @@ -2,7 +2,7 @@ require('dotenv').config();

const csv = require('csvtojson');
const slugid = require('slugid');
const { getConversation, updateConversation, addTopics } = require('../util/api');
const { getConversation, updateConversation, addTopics, listAgents } = require('../util/api');

//Keep note of rate limits: https://developer.gladly.com/rest/#section/Default-Rate-Limit
const queue = require('queue');
Expand All @@ -11,8 +11,14 @@ let q = new queue({
});

//Load CSV file
csv().fromFile(`${__dirname}/sample-close-conversations.csv`)
.then((rows) => {
Promise.all([
csv().fromFile(`${__dirname}/sample-close-conversations.csv`),
listAgents()
])
.then((promiseResults) => {
let rows = promiseResults[0];
let agents = promiseResults[1];

for(let rowIdx in rows) {
let row = rows[rowIdx];

Expand All @@ -27,10 +33,17 @@ csv().fromFile(`${__dirname}/sample-close-conversations.csv`)
"topicIds": [ row['topicId'] ]
})
.then(() => {
let isValidAgent = false;
for(let agent in agents) {
if(agent.id == thisConversation.agentId) {
isValidAgent = true;
}
}

updateConversation(thisConversation.id, {
"assignee": {
"inboxId": thisConversation.inboxId, //stay assigned to the same inbox the conversation is currently in
"agentId": thisConversation.agentId //stay assigned to the same agent the conversation is currently assigned to
"agentId": isValidAgent ? thisConversation.agentId : null //stay assigned to the same agent the conversation is currently assigned to, unless agent is deactivated
},
"status": {
"value": "CLOSED", //close the conversation
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