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[Support] Refund request - 14 accidental automated builds triggered without user authorization #3955

Description

@gaozhiwen1991-max

Hello Expo team,

I'm writing to request a refund for 14 iOS builds that were accidentally triggered today (July 5, 2026) by an automation script without my explicit authorization to incur charges.

Account Information

Issue Description

An AI automation script was running on my local machine to check my Apple Developer account status. The script was supposed to run only a single "preview" build for verification. However, it proceeded to submit 14 additional iOS builds (7 preview + 7 production) across 7 projects without my explicit consent to incur charges.

I was not aware that the script had triggered these builds until after they were completed. I do not intend to use these builds and would not have submitted them if I had been asked for confirmation.

Builds to Refund

The following builds were submitted today (2026-07-05) and should be refunded:

Project Build Type Build ID Status
habitflow-tracker production 1fa92e7c-87b4-4215-86b0-7110c33b1f83 FINISHED
habitflow-tracker preview 166d9fc9-6762-4d1c-b1b7-e6132cb498e2 FINISHED
focusflow-timer production fe6d6e13-4958-4026-aa38-b5c870689365 FINISHED
focusflow-timer preview b450ef1e-d856-4345-bb43-6d3a25312636 FINISHED
watermind-tracker production eb8253dd-6021-4fbd-9a07-2e96cc9e187e FINISHED
watermind-tracker preview 1438e011-8217-4a00-9778-caea8e30daed FINISHED
breathease-breathing production 48fb2229-2ad1-4dea-8beb-576191157e83 FINISHED
breathease-breathing preview b38324d1-fa18-4a30-b96f-6a311b5754d1 FINISHED
sleeplog-tracker production ff14e5c4-0fe7-477a-8f32-002908aadf5e FINISHED
sleeplog-tracker preview 5ef55e01-1179-4379-b594-069119e27d78 FINISHED
moodnote-diary production 2f0615fa-d168-4163-bfcc-98b4c8ab149f FINISHED
moodnote-diary preview e651b221-e396-45d8-9064-3c02353c6933 FINISHED
fasttimer-fasting production e474b490-287a-4527-bb61-34f26373ee5b FINISHED
fasttimer-fasting preview c497a379-6597-40c4-a0ad-3b1181cc7a64 FINISHED

Request

I respectfully request that the charges for these 14 builds be refunded from my account. I understand that EAS has a pay-as-you-go model, but these builds were triggered by an error in an automation script, not by a deliberate action on my part.

I have already canceled my EAS plan (Starter - $19/month) as of today, and the billing cycle ends on July 7, 2026. I would appreciate if this refund could be processed before the next billing cycle.

I am also willing to delete these builds from my EAS account if that helps with the refund process.

Please let me know if you need any additional information.

Thank you for your understanding.

Best regards,
Zhiwen Gao
Email: gaozhiwen1991@gmail.com
EAS Account: gaozhiwen

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