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ucswift merged 2 commits into from
May 2, 2026
Merged

RE1-T115 Updating TTS and Twilio outbound voice flow #357

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f62b091
RE1-T115 Updating TTS and Twilio outbound voice flow
ucswift May 2, 2026
d193f87
RE1-T115 PR#357 fixes
ucswift May 2, 2026
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2 changes: 1 addition & 1 deletion Core/Resgrid.Config/TtsConfig.cs
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Original file line number Diff line number Diff line change
Expand Up @@ -24,7 +24,7 @@ public static class TtsConfig
public static int S3PresignedUrlExpiryMinutes = 60;
public static string S3PublicBaseUrl = "";

public static string DefaultVoice = "en-us+f3";
public static string DefaultVoice = "en-us+klatt6";
public static int DefaultSpeed = 175;
public static int MaxConcurrentGenerations = 4;
public static int MaxTextLength = 1000;
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18 changes: 11 additions & 7 deletions Core/Resgrid.Model/EspeakVoiceCatalog.cs
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Expand Up @@ -37,7 +37,6 @@ public static class EspeakVoiceCatalog
new TtsVoiceOption("da", "Danish"),
new TtsVoiceOption("nl", "Dutch"),
new TtsVoiceOption("en-us", "English", "American"),
new TtsVoiceOption("en-us+f3", "English", "American Female 3"),
new TtsVoiceOption("en", "English", "British"),
new TtsVoiceOption("en-029", "English", "Caribbean"),
new TtsVoiceOption("en-gb-x-gbclan", "English", "Lancastrian"),
Expand Down Expand Up @@ -141,18 +140,15 @@ public static class EspeakVoiceCatalog

private static readonly Dictionary<string, TtsVoiceOption> VoiceLookup = VoicesInternal.ToDictionary(x => x.Identifier, StringComparer.OrdinalIgnoreCase);

public const string DefaultIdentifier = "en-us+f3";
public const string DefaultIdentifier = "en-us";

public static IReadOnlyList<TtsVoiceOption> Voices => VoicesInternal;

public static bool TryNormalizeIdentifier(string voice, out string normalizedVoice)
{
normalizedVoice = null;

if (string.IsNullOrWhiteSpace(voice))
return false;

if (!VoiceLookup.TryGetValue(voice.Trim(), out var option))
if (!TryGetOption(voice, out var option))
return false;

normalizedVoice = option.Identifier;
Expand All @@ -174,7 +170,15 @@ public static bool TryGetOption(string voice, out TtsVoiceOption option)
if (string.IsNullOrWhiteSpace(voice))
return false;

return VoiceLookup.TryGetValue(voice.Trim(), out option);
var normalizedVoice = GetBaseIdentifier(voice);
return VoiceLookup.TryGetValue(normalizedVoice, out option);
}

private static string GetBaseIdentifier(string voice)
{
var trimmedVoice = voice.Trim();
var variantSeparatorIndex = trimmedVoice.IndexOf('+');
return variantSeparatorIndex <= 0 ? trimmedVoice : trimmedVoice[..variantSeparatorIndex];
}
}

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2 changes: 1 addition & 1 deletion Core/Resgrid.Model/Resgrid.Model.csproj
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Expand Up @@ -82,7 +82,7 @@
<PackageReference Include="Microsoft.Extensions.Localization.Abstractions" Version="9.0.0" />
<PackageReference Include="GeoJSON.Net" Version="1.4.1" />
<PackageReference Include="Microsoft.AspNetCore.Identity" Version="2.3.1" />
<PackageReference Include="MimeKit" Version="4.11.0" />
<PackageReference Include="MimeKit" Version="4.16.0" />
<PackageReference Include="MongoDB.Driver" Version="3.2.1" />
<PackageReference Include="protobuf-net" Version="3.2.46" />
<PackageReference Include="Stripe.net" Version="47.4.0" />
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36 changes: 23 additions & 13 deletions Core/Resgrid.Model/TwilioVoicePromptCatalog.cs
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Expand Up @@ -5,11 +5,11 @@ namespace Resgrid.Model
public static class TwilioVoicePromptCatalog
{
public const string CallClosed = "This call has been closed. Goodbye.";
public const string RespondingToScene = "You have been marked responding to the scene, goodbye.";
public const string RespondingToScene = "You have been marked responding to the scene. Goodbye.";
public const string InvalidSelection = "Sorry, that was not a valid selection.";
public const string VerificationGreeting = "Hello, this is Resgrid calling with your verification code.";
public const string VerificationClosing = "That was your Resgrid verification code. Goodbye.";
public const string InboundVoiceUnavailable = "Thank you for calling Resgrid, automated personnel system. The number you called is not tied to an active department or the department doesn't have this feature enabled. Goodbye.";
public const string InboundVoiceUnavailable = "Thank you for calling the Resgrid automated personnel system. The number you called is not tied to an active department, or the department doesn't have this feature enabled. Goodbye.";
public const string VoiceVerificationFailure = "We couldn't complete your verification call. Please request a new code and try again. Goodbye.";
public const string MainMenuSelectionIntro = "Please select from the following options.";
public const string MainMenuActiveCalls = "To list current active calls, press 1.";
Expand All @@ -20,30 +20,36 @@ public static class TwilioVoicePromptCatalog
public const string MainMenuSetStatus = "To set your current status, press 6.";
public const string MainMenuSetStaffing = "To set your current staffing level, press 7.";
public const string RepeatAndRespondToScene = "Press 0 to repeat. Press 1 to respond to the scene.";
public const string OutboundDispatchMenu = "To hear the dispatch again, press 1. To hear response options, press 2.";
public const string OutboundResponseSelectionIntro = "To choose a response option, enter the option number, then press pound.";
public const string RepeatDispatchWithPound = "To hear the dispatch again, enter 0 and press pound.";
public const string GoBackToMainMenu = "Press 0 to go back to the main menu.";
public const string StatusSelectionIntro = "To set your current status, please select from the following options.";
public const string StaffingSelectionIntro = "To set your current staffing, please select from the following options.";
public const string InvalidStatusSelection = "Invalid status selection, goodbye.";
public const string NoStatusSelection = "No status selection made, goodbye.";
public const string GoBackToMainMenuWithPound = "To go back to the main menu, enter 0 and press pound.";
public const string StatusSelectionIntro = "To set your current status, enter the number of your selection, then press pound.";
public const string StaffingSelectionIntro = "To set your current staffing, enter the number of your selection, then press pound.";
public const string InvalidStatusSelection = "Invalid status selection. Returning to the main menu.";
public const string NoStatusSelection = "No status selection made. Returning to the main menu.";
public const string InvalidStaffingSelection = "Invalid staffing selection. Returning to the main menu.";
public const string NoStaffingSelection = "No staffing selection made. Returning to the main menu.";
public const string CommunicationTestRecorded = "Thank you. Your response has been recorded.";

public static string CallClosedByNumber(string callNumber) => $"This call, Id {callNumber} has been closed. Goodbye.";
public static string CallClosedByNumber(string callNumber) => $"This call, ID {callNumber}, has been closed. Goodbye.";

public static string RespondingToStation(string stationName) => $"You have been marked responding to {stationName}, goodbye.";
public static string RespondingToStation(string stationName) => $"You have been marked responding to {stationName}. Goodbye.";

public static string RespondToStationOption(int digit, string stationName) => $"Press {digit} to respond to {stationName}.";
public static string RespondToStationOption(int digit, string stationName) => $"To respond to {stationName}, enter {digit} and press pound.";

public static string RespondToSceneOption(int digit) => $"To respond to the scene, enter {digit} and press pound.";

public static string VerificationCode(string spokenCode) => $"Your verification code is: {spokenCode}.";

public static string MainMenuGreeting(string firstName, string departmentName) => $"Hello {firstName}, this is the Resgrid automated voice system for {departmentName}.";
public static string MainMenuGreeting(string firstName, string departmentName) => $"Hello {firstName}. This is the Resgrid automated voice system for {departmentName}.";

public static string StatusOption(int digit, string buttonText) => $"Press {digit} for {buttonText}.";
public static string StatusOption(int digit, string buttonText) => $"For {buttonText}, enter {digit} and press pound.";

public static string StaffingOption(int digit, string buttonText) => $"Press {digit} for {buttonText}.";
public static string StaffingOption(int digit, string buttonText) => $"For {buttonText}, enter {digit} and press pound.";

public static string StatusMarked(string buttonText) => $"You have been marked as {buttonText}, goodbye.";
public static string StatusMarked(string buttonText) => $"You have been marked as {buttonText}. Goodbye.";

public static string StaffingMarked(string buttonText) => $"You have been marked as {buttonText}. Goodbye.";

Expand All @@ -67,7 +73,11 @@ public static IReadOnlyCollection<string> GetStaticPrompts()
MainMenuSetStatus,
MainMenuSetStaffing,
RepeatAndRespondToScene,
OutboundDispatchMenu,
OutboundResponseSelectionIntro,
RepeatDispatchWithPound,
GoBackToMainMenu,
GoBackToMainMenuWithPound,
StatusSelectionIntro,
StaffingSelectionIntro,
InvalidStatusSelection,
Expand Down
2 changes: 1 addition & 1 deletion Core/Resgrid.Services/Resgrid.Services.csproj
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Expand Up @@ -15,7 +15,7 @@
<PackageReference Include="Stripe.net" Version="47.4.0" />
<PackageReference Include="Newtonsoft.Json" Version="13.0.3" />
<PackageReference Include="SixLabors.ImageSharp" Version="3.1.11" />
<PackageReference Include="Scriban" Version="5.12.1" />
<PackageReference Include="Scriban" Version="7.1.0" />
</ItemGroup>
<ItemGroup>
<ProjectReference Include="..\..\Providers\Resgrid.Providers.AddressVerification\Resgrid.Providers.AddressVerification.csproj" />
Expand Down
2 changes: 1 addition & 1 deletion Providers/Resgrid.Providers.Email/Resgrid.Providers.Email.csproj
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Expand Up @@ -33,7 +33,7 @@
<ItemGroup>
<PackageReference Include="Autofac" Version="8.2.0" />
<PackageReference Include="AWSSDK.SimpleEmail" Version="3.7.402.63" />
<PackageReference Include="MimeKit" Version="4.11.0" />
<PackageReference Include="MimeKit" Version="4.16.0" />
<PackageReference Include="Mustachio" Version="2.1.0" />
<PackageReference Include="Postmark" Version="5.2.0" />
</ItemGroup>
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6 changes: 3 additions & 3 deletions Providers/Resgrid.Providers.Workflow/Resgrid.Providers.Workflow.csproj
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Expand Up @@ -14,9 +14,9 @@
<PackageReference Include="Azure.Storage.Blobs" Version="12.23.0" />
<PackageReference Include="Box.V2.Core" Version="6.5.0" />
<PackageReference Include="Dropbox.Api" Version="7.0.0" />
<PackageReference Include="FluentFTP" Version="52.0.3" />
<PackageReference Include="HtmlSanitizer" Version="8.1.870" />
<PackageReference Include="MailKit" Version="4.12.0" />
<PackageReference Include="FluentFTP" Version="54.1.1" />
<PackageReference Include="HtmlSanitizer" Version="9.0.892" />
<PackageReference Include="MailKit" Version="4.16.0" />
<PackageReference Include="Newtonsoft.Json" Version="13.0.3" />
<PackageReference Include="SSH.NET" Version="2024.2.0" />
<PackageReference Include="Twilio" Version="7.9.1" />
Expand Down
2 changes: 1 addition & 1 deletion Tests/Resgrid.Tests/Resgrid.Tests.csproj
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Expand Up @@ -33,7 +33,7 @@
<PackageReference Include="Moq" Version="4.20.72" />
<PackageReference Include="NUnit" Version="4.3.2" />
<PackageReference Include="NUnit3TestAdapter" Version="4.6.0" />
<PackageReference Include="Scriban" Version="5.12.1" />
<PackageReference Include="Scriban" Version="7.1.0" />
</ItemGroup>
<ItemGroup>
<ProjectReference Include="..\..\Core\Resgrid.Config\Resgrid.Config.csproj" />
Expand Down
6 changes: 3 additions & 3 deletions Tests/Resgrid.Tests/Services/DepartmentSettingsServiceTtsLanguageTests.cs
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Expand Up @@ -41,7 +41,7 @@ public void SetUp()
_cacheProvider.Object);

global::Resgrid.Config.SystemBehaviorConfig.CacheEnabled = false;
TtsConfig.DefaultVoice = "en-us+f3";
TtsConfig.DefaultVoice = "en-us+klatt6";
}

[TearDown]
Expand Down Expand Up @@ -77,13 +77,13 @@ public async Task should_fall_back_to_default_tts_language_when_setting_missing(

var result = await _service.GetTtsLanguageForDepartmentAsync(7);

result.Should().Be("en-us+f3");
result.Should().Be("en-us");
}

[Test]
public async Task should_fall_back_to_default_tts_language_when_setting_is_invalid()
{
TtsConfig.DefaultVoice = "fr";
TtsConfig.DefaultVoice = "fr+klatt6";

_departmentSettingsRepository
.Setup(x => x.GetDepartmentSettingByIdTypeAsync(7, DepartmentSettingTypes.TtsLanguage))
Expand Down
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