NethAI integration backend: AI Integration for TTS (Text-to-Speech) in NethVoice

[andrea-marchionni]

Summary

Integrate AI-powered Text-to-Speech (TTS) functionality into NethVoice to enhance voice interactions in dial plans, enable dynamic communication with third-party systems, and improve configuration flexibility in VisualPlan.

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💡 Motivation

Currently, NethVoice uses static audio prompts or manual recordings in dial plans. This approach limits automation and adaptability — particularly for real-time, data-driven scenarios.

By implementing AI-based TTS, NethVoice can dynamically generate natural-sounding speech from text, enabling more intelligent, flexible, and responsive IVR and call flows.

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✨ Proposed Functionality

1. TTS Integration in Dial Plan

• Dynamically convert text to speech in real-time.

• Use TTS output for:

  • IVR and CQR announcements and prompts.
  • Interaction with ASR (Automatic Speech Recognition) modules.
  • Spoken responses to data retrieved from third-party APIs (CRM, ERP, ticketing, etc.).

2. TTS in VisualPlan

• Add a TTS Action Node within VisualPlan.
• Configuration options:

3. Integration Options

• Unified TTS configuration in NethVoice Admin UI.