[No QA] Re-land billing docs hub with lint-safe route helpers

[stephanieelliott]

Summary

• Re-lands the billing-and-subscriptions hub reorganization from [No QA] Helpsite: create nested billing folder structure and add articles #95101 (reverted in [No QA] Revert billing docs PR to fix main lint failure #95785), including subfolders, _meta.yml section ordering, and updated hub/LHN templates.
• Updates .github/scripts/createDocsRoutes.ts with lint-safe YAML parsing helpers (isRecord, getOptionalString, getOptionalNumber) instead of unsafe as type assertions, so the file stays within the eslint-seatbelt baseline.

Lint-safe changes in createDocsRoutes.ts

• Added runtime type guards for yaml.load() results when reading article order front matter and section _meta.yml files.
• Added flatSections to the Hub type to avoid an unsafe cast.
• Only the grandfathered as DocsRoutes assertion remains (1 total, baseline allows 3).

Test plan

• Verify lint / ESLint check passes
• Run npm run createDocsRoutes and confirm docs/_data/routes.yml generates successfully
• Confirm billing hub cards and sidebar reflect the new subfolder structure and custom article/section ordering
• Verify removed legacy flat billing articles no longer appear in navigation

Made with Cursor

Explanation of Change

Fixed Issues

$
PROPOSAL:

Tests

• Verify that no errors appear in the JS console

Offline tests

N/A

QA Steps

Same as tests.

• Verify that no errors appear in the JS console

PR Author Checklist

• I linked the correct issue in the ### Fixed Issues section above
• I wrote clear testing steps that cover the changes made in this PR
  • I added steps for local testing in the Tests section
  • I added steps for the expected offline behavior in the Offline steps section
  • I added steps for Staging and/or Production testing in the QA steps section
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  • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
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• I included screenshots or videos for tests on all platforms
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Screenshots/Videos

[melvin-bot]

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• I have verified the accuracy of the article
  • The article is within a hub that makes sense, and the navigation is correct
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• I have verified the readability of the article
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  • The grammar, spelling, and punctuation are correct.
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[chatgpt-codex-connector]

Redirect billing issue URLs to existing articles

These redirects point migrated billing-issue articles under manage-billing/resolve-billing-issues/, but this commit does not add any articles in that directory; Fix-a-Billing-Issue.md exists one level higher under manage-billing, and Understand-Why-Billing-Issues-Occur.md is absent. Users following the old billing issue URLs will therefore be redirected to 404s instead of the new content.

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[github-actions]

HelpDot Documentation Review

Overall Assessment

This PR re-lands the billing-and-subscriptions hub reorganization (from the reverted #95101) plus lint-safe route-helper changes in createDocsRoutes.ts. The documentation portion adds 15 new articles organized into explore-plans-subscriptions-and-pricing and manage-your-subscription-and-billing (with manage-billing and manage-subscription subfolders), along with _meta.yml ordering files and hub/LHN template updates. The content is high quality overall: well-structured, task-focused, and consistently formatted. The main gaps are a few broken relative cross-links and inconsistent capitalization of key terms.

Scores Summary

• Readability: 9/10 - Clear, scannable prose with strong use of numbered steps, tables, and concise benefit-focused intros. Steps are sequential and action-oriented.
• AI Readiness: 8/10 - Complete YAML metadata (title, description, keywords, internalScope) on every article, correct heading hierarchy using only # and ##, and at least one full "How to..." heading per article using exact feature names. A few ## headings are topic-style rather than task-based (see below).
• Style Compliance: 7/10 - Exact UI labels are bolded correctly, the three dots convention is followed, and the unified navigation phrasing is used well. Points lost for inconsistent capitalization of "Workspace"/"workspace" and "Workspace Admin"/"admin", and for broken relative cross-links.

Key Findings

• Strengths: Every article has full YAML metadata including internalScope; single-workflow scoping is respected; FAQ sections follow the naming conventions; navigation uses the approved "in the navigation tabs (on the left on web, on the bottom on mobile)" pattern; button/tab/section names are bolded in Sentence case; the three dots convention is applied correctly in Add-or-Update-a-Payment-Card.md.
• Broken/incorrect cross-links (must fix):
  • Cancel-an-Annual-Subscription.md links to a path beginning with docs/articles/new-expensify/...Learn-About-Plan-and-Subscription-Management. It starts with docs/ instead of a leading slash, so the relative link will not resolve.
  • Compare-Collect-and-Control-Plans.md FAQ links to a folder named explore-plans-and-subscriptions/Understand-Expensify-Pricing, but the actual folder is explore-plans-subscriptions-and-pricing. Likely a 404.
  • Learn-About-Subscriptions.md "Related articles" links to explore-plans-subscriptions-and-pricing/Learn-About-Plan-and-Subscription-Management, but that article lives under manage-your-subscription-and-billing/manage-subscription/.
• Capitalization consistency (Style): "Workspace" is frequently lowercased ("workspace", "workspaces") and "Workspace Admin"/"Workspace owner" appears as "workspace Owner"/"admin" in places (e.g. Add-or-Update-a-Payment-Card.md, Cancel-an-Annual-Subscription.md). Per the naming conventions, use the exact product term consistently.
• Heading task-based rules (AI Readiness): a few ## headings read as topic labels rather than actions/questions, e.g. "Common feature differences between Collect and Control" and "What subscriptions are available". These are borderline; prefer clear action/question phrasing.
• External URLs: Understand-Expensify-Pricing.md and Compare-Collect-and-Control-Plans.md use full expensify.com/pricing URLs. The authoring guidelines say use relative links only; linking to the marketing pricing page is reasonable, but confirm this is intentional.

Recommendations

• Priority: Fix the three broken relative cross-links above (leading slash + correct folder paths) before merge, since the reorg changes paths and dead links hurt both users and AI retrieval.
• Priority: Standardize capitalization of "Workspace", "Workspace Admin", and "Workspace owner" across all new articles.
• Suggestion: Tighten the few topic-style ## headings into task/question form to fully satisfy the heading rules.
• Suggestion: Verify _meta.yml order values and article order frontmatter render the intended hub/LHN sequence after running createDocsRoutes.

Files Reviewed

• explore-plans-subscriptions-and-pricing/Compare-Collect-and-Control-Plans.md - Good; fix FAQ cross-link path.
• explore-plans-subscriptions-and-pricing/Learn-About-Subscriptions.md - Good; fix Related-articles cross-link path.
• explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing.md - Strong (currency selector, clear tables); confirm external pricing URL is intentional.
• manage-billing/Add-or-Update-a-Payment-Card.md - Strong; three dots rule applied; fix "workspace Owner" casing.
• manage-billing/Find-Your-Expensify-Billing-Receipt.md - Good.
• manage-billing/Fix-a-Billing-Issue.md - Strong; clear message/action table.
• manage-billing/Request-Tax-Exemption.md - Good.
• manage-billing/Review-Your-Expensify-Billing-Receipt.md - Strong; task-based section headings throughout.
• manage-billing/Transfer-Workspace-Ownership.md - Strong; thorough FAQ.
• manage-subscription/Cancel-an-Annual-Subscription.md - Good; fix docs-prefixed cross-link; standardize "workspace" casing.
• manage-subscription/Change-Your-Workspace-Plan.md - Good.
• manage-subscription/Learn-About-Plan-and-Subscription-Management.md - Strong.
• manage-subscription/Manage-Annual-Subscription-Settings.md - Strong; clear settings explanations.
• manage-subscription/View-Your-Plan-and-Subscription.md - Good.
• _meta.yml (x4) + hub/LHN/section templates + createDocsRoutes.ts + redirects.csv - Structural/routing changes supporting the reorg; not scored as article content.

Note: This is a top-level summary. Verify the flagged cross-links and capitalization inline where noted.

[OSBotify]

A preview of your ExpensifyHelp changes have been deployed to https://e16950b1.helpdot.pages.dev ⚡️

Updated articles:

• articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Compare-Collect-and-Control-Plans
• articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Learn-About-Subscriptions
• articles/new-expensify/billing-and-subscriptions/explore-plans-subscriptions-and-pricing/Understand-Expensify-Pricing
• articles/new-expensify/billing-and-subscriptions/Learn-About-Billing-Permissions
• articles/new-expensify/billing-and-subscriptions/Learn-About-Billing-Terms-and-Definitions
• articles/new-expensify/billing-and-subscriptions/Learn-How-Billing-and-Subscriptions-Work
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-billing/Add-or-Update-a-Payment-Card
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-billing/Find-Your-Expensify-Billing-Receipt
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-billing/Fix-a-Billing-Issue
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-billing/Request-Tax-Exemption
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-billing/Review-Your-Expensify-Billing-Receipt
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-billing/Transfer-Workspace-Ownership
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Cancel-an-Annual-Subscription
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Change-Your-Workspace-Plan
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Learn-About-Plan-and-Subscription-Management
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/Manage-Annual-Subscription-Settings
• articles/new-expensify/billing-and-subscriptions/manage-your-subscription-and-billing/manage-subscription/View-Your-Plan-and-Subscription