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[No QA] Docs updates for E/A#88831 Update fraud report docs for admin-frozen cards #91595

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johncschuster merged 4 commits into from
Jun 4, 2026
Merged

[No QA] Docs updates for E/A#88831 Update fraud report docs for admin-frozen cards #91595

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c0ff6be
Update fraud reporting docs for admin-frozen card scenario
MelvinBot May 25, 2026
1b49b5a
Apply suggestions from code review
stephanieelliott May 27, 2026
0c8a324
Update docs/articles/new-expensify/expensify-card/Disputing-Expensify…
stephanieelliott May 28, 2026
623c0c3
Merge branch 'main' into docs-update-fraud-report-frozen-card
johncschuster May 29, 2026
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8 changes: 7 additions & 1 deletion .../articles/new-expensify/expensify-card/Disputing-Expensify-Card-Transactions.md
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Expand Up @@ -34,7 +34,9 @@ If you encounter unrecognized, unauthorized, or fraudulent charges on your Expen
2. Select **Wallet** from the left menu.
3. Choose your Expensify Card.
4. Click **Report card fraud**.
5. Follow the prompts to deactivate your card and request a replacement.
5. Follow the prompts to deactivate your card.

**Note:** If you froze the card yourself, a new virtual card is automatically issued after deactivation. If your workspace admin froze the card, the card is permanently deactivated without a replacement — contact your workspace admin to issue a new card.

## 2. Contact Expensify

Expand Down Expand Up @@ -78,6 +80,10 @@ Most service-related issues can be resolved directly with the merchant. This is

Expensify utilizes advanced algorithms to identify unusual card activity and provides real-time notifications for every charge made on your card.

## What happens when I report fraud on a card frozen by my workspace admin?

Your card is permanently deactivated, but a replacement card is not automatically issued. You'll see a confirmation message asking you to contact your workspace admin to issue a new card.

## How long does the dispute process take?

The dispute process can take up to **90 days**.
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