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[No QA] [Hold][No QA] Update help site docs for mobile isLockedToNewApp behavior #87550

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[No QA] [Hold][No QA] Update help site docs for mobile isLockedToNewApp behavior #87550

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9649825
Update help site docs for mobile isLockedToNewApp behavior
MelvinBot Apr 10, 2026
5dbf6d5
Update Merge-Accounts.md
stephanieelliott Apr 22, 2026
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4 changes: 3 additions & 1 deletion docs/articles/new-expensify/settings/Merge-Accounts.md
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Expand Up @@ -17,7 +17,9 @@ If you have multiple Expensify accounts, you can merge them into a single login.
- A company account into a personal account.
- Two company accounts on private domains.

**Note:** If your company uses **SAML authentication**, a domain admin must approve the request. In that case, you’ll be prompted to **Switch to Classic** to initiate this.
**Note:** If your company uses **SAML authentication**, a domain admin must approve the request. In that case, you may be prompted to **Switch to Classic** to initiate this. If your mobile account is locked to New Expensify, complete this step on the web instead.

@github-actions github-actions Bot Apr 22, 2026

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Naming violation (HELPSITE_NAMING_CONVENTIONS.md -- "Do not shorten labels"): The UI label referenced in the other article is Switch to Expensify Classic, not Switch to Classic. UI labels must be referenced exactly as shown in the product. Also, "domain admin" should be capitalized as Domain Admin to match the standard role terminology used elsewhere (e.g., in the Switch article).

Suggested fix:

**Note:** If your company uses **SAML authentication**, a **Domain Admin** must approve the request. In that case, you may be prompted to **Switch to Expensify Classic** to initiate this. If your mobile account is locked to New Expensify, complete this step on the web instead.


Learn how to [Switch to Expensify Classic](/articles/new-expensify/settings/Switch-between-New-Expensify-and-Expensify-Classic#who-can-switch-between-new-expensify-and-expensify-classic).

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9 changes: 6 additions & 3 deletions ...es/new-expensify/settings/Switch-between-New-Expensify-and-Expensify-Classic.md
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Expand Up @@ -44,17 +44,20 @@ Any member can switch between views, unless a **Workspace Admin** or **Domain Ad

# Why you might not see the option to switch

If you don’t see the option to **Switch to Expensify Classic**, it may have been **disabled at the domain level** by a Domain Admin.
If you don’t see the option to **Switch to Expensify Classic**, it may be because:

**Note:** While Domain Admins can restrict access to Expensify Classic, there is currently no way to disable New Expensify.
- A **Domain Admin** has disabled access to Expensify Classic for your organization.
- On mobile, your account has been locked to New Expensify by your organization.

**Note:** While admins can restrict access to Expensify Classic, there is currently no way to disable New Expensify.

@github-actions github-actions Bot Apr 22, 2026

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Terminology violation (HELPSITE_NAMING_CONVENTIONS.md -- exact UI terminology): "admins" is vague and lowercase. The previous version correctly used "Domain Admins". Per the naming conventions, always reference the exact role name. If the intent is to cover both Workspace Admins and Domain Admins, list them explicitly.

Suggested fix:

Suggested change
**Note:** While admins can restrict access to Expensify Classic, there is currently no way to disable New Expensify.
**Note:** While Domain Admins can restrict access to Expensify Classic, there is currently no way to disable New Expensify.


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# FAQ

## Can I use both New Expensify and Expensify Classic?

Yes! You can switch between them at any time—unless restricted by your admin.
Yes! You can switch between them at any time—unless restricted by your admin. On mobile, some accounts may be locked to New Expensify, in which case the switch option won't appear.

## Will Classic Expensify be removed?

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