[No QA] Update Reimburse-Reports.md

[stephanieelliott]

Per https://expensify.slack.com/archives/C090P2M6DBL/p1759851002525929

Important: If a reimbursement debit fails, we must wait for the bank to return the attempt before another debit can be retried. We cannot manually trigger a new debit while the previous one is still pending.

[melvin-bot]

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• I have verified the accuracy of the article
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cc @muttmuure

[melvin-bot]

@muttmuure Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

[github-actions]

HelpDot Documentation Review

Overall Assessment

This PR contains focused improvements to bank account reimbursement documentation, addressing critical process clarifications around failed debits and retry mechanisms. The changes enhance user understanding of unlock timelines and operational constraints.

Scores Summary

• Readability: 8/10 - Clear, well-structured content with consistent formatting and logical flow
• AI Readiness: 7/10 - Good descriptive headings and context, with improved keyword targeting
• Style Compliance: 9/10 - Excellent adherence to Expensify voice, terminology, and markdown standards

Key Findings

• Strong Process Clarification: The addition of detailed information about failed debit retry constraints addresses a critical knowledge gap and sets proper user expectations
• Improved User Experience: Both files now provide clearer timelines and step-by-step guidance for account unlocking
• Consistent Terminology: Standardized capitalization (e.g., "via direct deposit" instead of "Via Direct Deposit") improves professional presentation
• Enhanced Discoverability: Strategic keyword additions ("locked account", "failed debits", "retry debit") will improve search functionality

Recommendations

• Excellent Work: The technical accuracy and clarity of the retry mechanism explanation shows strong understanding of the underlying business process
• Minor Enhancement Opportunity: Consider adding a brief explanation of what "returned by the bank" means for users unfamiliar with ACH processing
• Consistency Achievement: The style standardization across both Classic and New Expensify documentation creates a cohesive user experience

Files Reviewed

• Reimburse-Reports.md: ✅ Enhanced with critical retry process information and improved formatting
• Unlock-a-Business-Bank-Account.md: ✅ Comprehensive improvements to process clarity and timeline expectations

Overall Quality Score: 8/10

This documentation update successfully addresses important user pain points while maintaining high standards for clarity and accuracy. The technical process explanations are particularly valuable for users experiencing reimbursement issues.

Note: Detailed line-by-line feedback has been provided as inline comments.

[OSBotify]

A preview of your ExpensifyHelp changes have been deployed to https://a559b273.helpdot.pages.dev ⚡️

Updated articles:

• articles/expensify-classic/bank-accounts-and-payments/payments/Reimburse-Reports
• articles/new-expensify/wallet-and-payments/Unlock-a-Business-Bank-Account

[melvin-bot]

@muttmuure looks like this was merged without a test passing. Please add a note explaining why this was done and remove the Emergency label if this is not an emergency.

[OSBotify]

🚀 Deployed to staging by https://github.com/muttmuure in version: 9.2.30-0 🚀

platform	result
🖥 desktop 🖥	success ✅
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

[OSBotify]

🚀 Deployed to production by https://github.com/mountiny in version: 9.2.30-6 🚀

platform	result
🖥 desktop 🖥	success ✅
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅