Stephanieelliott newdotbilling

docs/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan.md

@@ -0,0 +1,61 @@
+---
+title: Changing-Your-Workspace-Plan.md
+description: Learn how to update your Expensify workspace subscription, downgrade to a free account, or delete your workspace with step-by-step instructions.
+keywords: [New Expensify, workspace plan, subscription, downgrade, cancel subscription, delete workspace, company cards, reactivation, cancel workspace subscription]
+---
+<div id="new-expensify" markdown="1">
+
+Learn how to update your Expensify workspace subscription, downgrade to a free account, or delete your workspace.
+
+# How to change your subscription on a Group plan
+
+To change your subscription:
+
+1. Go to **Settings > Account > Subscription**.
+2. Click **Explore all plans** and select your preferred plan.
+
+---
+
+# How to downgrade to a free account from a subscription
+
+If you're on an Annual Subscription (a 12-month commitment), you may be eligible to request an early cancellation:
+
+1. Go to **Settings > Account > Workspaces**.
+2. Click **Subscription**.
+3. Select **Request early cancellation**.
+
+**Note:** Early cancellations are subject to eligibility review.
+
+---
+
+# How to downgrade from a Pay Per Use plan
+
+To downgrade from a Pay Per Use plan:
+
+1. Go to **Settings > Account > Workspaces**.
+2. Click the three dots **(⋮)** next to the workspace name and select **Delete workspace**.
+
+**Note:** Deleting your workspace does not delete your personal account or expenses.
+
+---
+
+# FAQ
+
+## When my workspace is deleted, will my expenses be deleted?
+
+No. Expensify retains your expenses and reports even if your workspace is deleted. Your data is only removed if you close your entire Expensify account.
+
+---
+
+## Can I reopen a deleted workspace?
+
+No. Once a workspace is deleted, it cannot be reopened or reactivated. You would need to create a new workspace to continue using Expensify with a group setup.
+
+---
+
+## What happens to company cards if I delete a workspace?
+
+Deleting a workspace will permanently remove workspace-specific settings like company cards. However, your expenses and reports will remain unless you close your entire Expensify account.
+
+
+</div>

docs/articles/new-expensify/reports-and-expenses/Create-an-expense.md

@@ -164,33 +164,32 @@ You can also forward receipts to receipts@expensify.com using your primary or se
 - You will also be notified once your approver approves or denies your expenses.
 - Make sure to [connect your personal bank account](https://help.expensify.com/articles/new-expensify/expenses-and-payments/Connect-a-Personal-Bank-Account) to receive payment. 
 
-{% include faq-begin.md %}
-
-**Can I add multiple receipts to a newly created expense?**
+# FAQ
+## Can I add multiple receipts to a newly created expense?**
 
 Each expense can only have one receipt image attached. If you have multiple receipts:
 - Combine them into a single PDF before uploading.
 - Or, add the extra receipts to the report itself as attachments.
 
-**Can I divide a payment between multiple people?**
+## Can I divide a payment between multiple people?**
 
 Yes, you can [split an expense](https://help.expensify.com/articles/new-expensify/expenses-and-payments/Split-an-expense) in a group chat.  
 
-**Can I change an expense once I’ve submitted it?**
+## Can I change an expense once I’ve submitted it?**
 
 Yes, you can edit an expense until it is paid. When an expense is submitted, the details can be edited except for the amount and date.
 
-**Can I add multiple receipts to a newly created expense?**
-
-Yes, you can add multiple receipt images to a new expense. One possible way to do this is to combine all receipts into a single PDF file. From there, simply upload the combined PDF to the expense.
-
-**What are expense reports?**
+## What are expense reports?**
 
 In Expensify, expense reports group expenses in a batch to be paid or reconciled. When a draft report is open, all new expenses are added to it. 
 
 Once a report is submitted, you can track the status from the **Search** section. Click the **View** button for a specific expense or expense report. The status is displayed at the top of the expense or report.
 
-**How can I enable camera permission for a website on mobile browsers?**
+## Why does my report show as submitted to "Hidden"?
+
+If you're submitting to someone new, their email shows as "Hidden" until they act on the expense.
+
+## How can I enable camera permission for a website on mobile browsers?**
 
 **Google Chrome:**
 1. Open Chrome.
@@ -207,6 +206,4 @@ Once a report is submitted, you can track the status from the **Search** section
 4. Tap **Done**.
 5. Refresh the site.
 
-{% include faq-end.md %}
-
 </div>