If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!
Version Number: N/A
Reproducible in staging?: Not yet tested
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): N/A
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL: https://github.com/Expensify/Expensify/issues/569088
Issue reported by: Customers in the linked issue, and @johncschuster
Slack conversation (hyperlinked to channel name): https://expensify.slack.com/archives/C03SSAQ7P/p1763763948408779
Action Performed:
- User opens a report in New Expensify (Web)
- Clicks the option to export the report as a PDF
- A popup appears and spins as if loading
- After several seconds, the popup closes and the user is returned to the report screen
Expected Result:
The report should be successfully exported as a PDF and downloaded to the user’s device.
Actual Result:
The download fails silently:
- No PDF is generated or downloaded
- No error message is shown
- In some cases, the downloaded PDF is blank
- Issue is observed more frequently with larger reports (e.g., 90+ expenses or high receipt count) but also occurs on smaller reports
Workaround:
Yes, a workaround exists. Users have reported successful PDF downloads using Safari when Chrome fails. The Concierge team has communicated this workaround to affected users.
Platforms:
Select the officially supported platforms where the issue was reproduced:
Platforms Tested:
On which of our officially supported platforms was this issue tested:
Screenshots/Videos
Add any screenshot/video evidence
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Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~021993776180160765162
- Upwork Job ID: 1993776180160765162
- Last Price Increase: 2025-12-03
- Automatic offers:
- situchan | Reviewer | 109707644
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Issue Owner
Current Issue Owner: @Issue Owner
Current Issue Owner: @trjExpensify
If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!
Version Number: N/A
Reproducible in staging?: Not yet tested
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): N/A
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL: https://github.com/Expensify/Expensify/issues/569088
Issue reported by: Customers in the linked issue, and @johncschuster
Slack conversation (hyperlinked to channel name): https://expensify.slack.com/archives/C03SSAQ7P/p1763763948408779
Action Performed:
Expected Result:
The report should be successfully exported as a PDF and downloaded to the user’s device.
Actual Result:
The download fails silently:
Workaround:
Yes, a workaround exists. Users have reported successful PDF downloads using Safari when Chrome fails. The Concierge team has communicated this workaround to affected users.
Platforms:
Select the officially supported platforms where the issue was reproduced:
Platforms Tested:
On which of our officially supported platforms was this issue tested:Screenshots/Videos
Add any screenshot/video evidence
View all open jobs on GitHub
Upwork Automation - Do Not Edit
Issue Owner
Current Issue Owner: @Issue Owner
Current Issue Owner: @trjExpensify