[$250] Can't login with SAML account for a second time

[nlemma]

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Version Number: v9.2.63-0
Reproducible in staging?: Yes
Reproducible in production?: Unable to validate in Prod
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #73410
Email or phone of affected tester (no customers): applausetester+saml1@applause.expensifail.com
Issue reported by: Applause Internal Team
Device used: Android 12 native
App Component: Other

Action Performed:

Precondition: account with enabled SAML

1. Open native app
2. Sign in with a SAML account
3. If sign in was successfull > log out
4. Sign in with the same account again

Expected Result:

User can sign in every time after log out.

Actual Result:

There is a page with json code opened for a second sign in.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug7012892_1764066062843.Screenrecorder-2025-11-25-12-01-08-160.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021995625694664510116
• Upwork Job ID: 1995625694664510116
• Last Price Increase: 2025-12-08

Issue Owner

Current Issue Owner: @dominictb

[melvin-bot]

Triggered auto assignment to @CortneyOfstad (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

@CortneyOfstad Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

@CortneyOfstad Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021995625694664510116