[$250] Endless loading and fallback avatar appears when thread personal space

[nlemma]

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Version Number: gocemate+b2155506@gmail.com
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #74928
Email or phone of affected tester (no customers): gocemate+b2155507@gmail.com
Issue reported by: Applause Internal Team
Device used: Lenovo 80ES / Windows 10 Pro
App Component: Other

Action Performed:

1. Go to staging.new.expensify.com
2. Go to workspace chat.
3. Create an expense.
4. Open the transaction thread.
5. Click Report.
6. Click Remove from report.
7. Go to self DM.
8. Open the unreported expense.
9. Right click on "moved this expense to your personal space" system message.
10. Click Reply in thread.
11. Send a message

Expected Result:

There should be no endless loading and fallback avatar when user reply with a message

Actual Result:

Endless loading and fallback avatar appears when reply to "moved this expense to your personal space" system message

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug7007339_1763472066704.Recording__6854.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021993765170047409511
• Upwork Job ID: 1993765170047409511
• Last Price Increase: 2025-12-24
• Automatic offers:
• rohit9625 | Contributor | 109953472

Issue Owner

Current Issue Owner: @Gonals

[melvin-bot]

Triggered auto assignment to @zanyrenney (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

⚠️ Looks like this issue was linked to a Deploy Blocker here

If you are the assigned CME please investigate whether the linked PR caused a regression and leave a comment with the results.

If a regression has occurred and you are the assigned CM follow the instructions here.

If this regression could have been avoided please consider also proposing a recommendation to the PR checklist so that we can avoid it in the future.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021993765170047409511

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @hungvu193 (External)