[$250] Workspace - Blank page appear when user click Connect QBO

[nlemma]

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Version Number: v9.2.41-3
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13176890/test-cases/41237385
Email or phone of affected tester (no customers): applausetester+hb+card3110@appaluse.expensifail.com
Issue reported by: Applause Internal Team
Device used: ios
App Component: Workspace Settings

Action Performed:

1. Launch Hybrid app IOS
2. User logged in
3. Create a New Workspace
4. Navigate to More Feature >> Toggle On "Accounting"
5. Navigate to "Accounting" >> Tap "Connect" QBO

Expected Result:

User should be directed to QBO connect page

Actual Result:

Blanked page is displayed after user attempt to connect QBO

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6989449_1761848873622.ScreenRecording_10-31-2025_01-16-32_1.mp4

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• Upwork Job ID: 1984096879026158642
• Last Price Increase: 2025-10-31

Issue Owner

Current Issue Owner: @kadiealexander

[melvin-bot]

Triggered auto assignment to @kadiealexander (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @carlosmiceli (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.