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[Due for payment 2026-01-20] Log in - Infinite loading appears when logging in via link https://staging.new.expensify.com/r/hellogorgeous #73506

@lanitochka17

Description

@lanitochka17

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Version Number: 9.2.38-1
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: https://test-management.browserstack.com/projects/2219752/test-runs/TR-1469/folder/13176964/41237741/972471438
Email or phone of affected tester (no customers): shussain@applausemail.com
Issue reported by: Applause - Internal Team

Action Performed:

  1. Logout if you’re currently logged in
  2. Open the following link in your browser: https://staging.new.expensify.com/r/hellogorgeous
  3. Log in using a Google account

Expected Result:

A skeleton loader should briefly appear, followed by the message: “Hmm... it’s not here.”

Actual Result:

An infinite loading screen is displayed after logging in

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop
Platforms Tested: On which of our officially supported platforms was this issue tested:
  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence
Bug6984340_1761414742532.2025-10-25_19-36-34.mp4

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Awaiting PaymentAuto-added when associated PR is deployed to productionBugSomething is broken. Auto assigns a BugZero manager.ExternalAdded to denote the issue can be worked on by a contributorReviewingHas a PR in reviewWeeklyKSv2

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