[$250] EX-43 - Onboarding - Infinite loading on selecting Talk to your Specialist option

[vincdargento]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: v9.2.1-15
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from TestRail: https://test-management.browserstack.com/projects/2219752/test-runs/TR-663/41236633/879724640
Email or phone of affected tester (no customers): kiakann807807@gmail.com
Issue reported by: Applause Internal Team
Device used: Windows 11/Chrome
App Component: Other

Action Performed:

Precondition:
Navigate to staging.new.expensify.com in incognito mode
Open console > Application > Cookies
Set the following cookies
-lc-debug = 1

• lc-qa = 2
  Refresh the page

1. Navigate to staging.new.expensify.com
2. Sign up with new gmail address without + in the account
3. Select the manage my teams expenses
4. Select the 11-50 team size
5. Select Netsuite integration
6. Tap Continue on features modal
7. Select "Talk to your setup specialist" in the last modal to ask the user "how would you
   like to get started"
8. Tap on "Get Started" button

Expected Result:

RHP opens to select a date and time to book a call

Actual Result:

Infinite loading displayed on Get Started CTA after selecting "Talk to your setup specialist" option

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

bug.mp4

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Issue Owner

Current Issue Owner: @cristian-lc

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021968069307380587245
• Upwork Job ID: 1968069307380587245
• Last Price Increase: 2025-09-16

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @blimpich (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[vincdargento]

@JmillsExpensify FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

[blimpich]

Seems like a legit deploy blocker. Not obvious PRs from my search. Next steps:

• attempt repro locally
• get blame gpt to gather some ideas