[Due for payment] [$75] Update “Hmm… it’s not here” error page copy

[davidcardoza]

• Discussed in Slack

Background

Right now, when a user clicks a link to a chat, receipt, or expense that’s been deleted, migrated, or is otherwise inaccessible, they land on a generic “Hmm… it’s not here” page with no explanation. From our support logs and Slack thread, we know users get confused

Copy update

The copy should be updated to

Hmm... it's not here
This chat or expense may have been deleted or
you do not have access to it.

For any questions please contact concierge@expensify.com

Notes

• The copy should be centered just like the mockup above

Manual Test Steps

N/A

Automated Tests

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021911735277403082175
• Upwork Job ID: 1911735277403082175
• Last Price Increase: 2025-04-17
• Automatic offers:
• thelullabyy | Contributor | 106965023

Issue Owner

Current Issue Owner: @

Issue Owner

Current Issue Owner: @trjExpensify

[melvin-bot]

⚠️ This issue has had its price increased by 4x or more. Please review the issue and ensure the price is correct.

[melvin-bot]

Upwork job price has been updated to $250

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @shubham1206agra (External)

[thelullabyy]

@davidcardoza I would like to work on it since all the code changes is mentioned in the OP

[Shahidullah-Muffakir]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Update “Hmm… it’s not here” error page copy

What is the root cause of that problem?

Improvement

What changes do you think we should make in order to solve the problem?

Update the

App/src/languages/en.ts

Line 2161 in 94ce13f

pageNotFound: 'Oops, this page cannot be found',

App/src/languages/en.ts

Line 2162 in 94ce13f

noAccess: "That chat doesn't exist or you don't have access to it. Try using search to find a chat.",

and also the es.ts files to the new copy

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

NA

What alternative solutions did you explore? (Optional)

[thelullabyy]

Proposal

Please re-state the problem that we are trying to solve in this issue.

• Update “Hmm… it’s not here” error page copy

What is the root cause of that problem?

• New feature

What changes do you think we should make in order to solve the problem?

• We can update:

App/src/languages/en.ts

Line 2162 in 94ce13f

noAccess: "That chat doesn't exist or you don't have access to it. Try using search to find a chat.",

        noAccess: "This chat or expense may have been deleted or you do not have access to it.\n\nFor any questions please contact concierge@expensify.com",

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

• NA

What alternative solutions did you explore? (Optional)

Result

[melvin-bot]

Triggered auto assignment to @blimpich, see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[Shahidullah-Muffakir]

@shubham1206agra, just wondering what was missing in my proposal? It seemed like a straightforward copy update, and I was the first to submit an official proposal