[Due for payment 2025-04-08] [$250] FAB - Start chat tabs are not visible

[jponikarchuk]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: 9.1.20-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: Exp
Email or phone of affected tester (no customers): sdhissdjinudshisud@gmail.com
Issue reported by: Applause Internal Team
Device used: Mac 15.3 / Chrome
App Component: Other

Action Performed:

1. Go to staging.new.expensify.com
2. Log in with a new account.
3. Select "Something else" during onboarding and complete the flow.
4. Create a new workspace.
5. Go to Settings > Troubleshoot > Clear cache and restart.
6. Click Reset and refresh.
7. Open FAB > Start chat.

Expected Result:

Start chat tabs will not disappear.

Actual Result:

Start chat tabs disappear.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

1.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021905290159754705571
• Upwork Job ID: 1905290159754705571
• Last Price Increase: 2025-03-27
• Automatic offers:
• nkdengineer | Contributor | 106694756

Issue Owner

Current Issue Owner: @OfstadC

[melvin-bot]

Triggered auto assignment to @arosiclair (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @OfstadC (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[arosiclair]

I'm able to reproduce in staging v9.1.20-0 though I don't need to clear cache. Just refreshing and selecting Start chat reproduces the issue. I did not reproduce in production v9.1.19-5.

[arosiclair]

None of the PRs in the checklist look suspicious to me atm. I reproduced in dev and I'm trying to debug the issue.