[Due for payment 2025-03-24] When app is in Spanish, "Help" button does not redirect

[mitarachim]

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Version Number: v9.1.11-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: Yes, reproducible on both
If this was caught during regression testing, add the test name, ID and link from TestRail: -
Email or phone of affected tester (no customers): applausetester+en@applause.expensifail.com
Issue reported by: Applause Internal Team
Device used: Macbook Pro 2023 / Sequoia 15.2
App Component: Other

Action Performed:

1. Access into staging.new.expensify.com
2. Sign into a valid account
3. Change app language to spanish
4. Go to Reports page > Help icon

Expected Result:

User expects the page to redirect normally, when the app is in English the redirection is correct

Actual Result:

There is no response when this button is clicked on when app is in spanish

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6766939_1741667435351.Help_button_does_not_respond_when_app_is_in_Spanish.mp4

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Issue Owner

Current Issue Owner: @laurenreidexpensify

[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @cristipaval (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[drminh2807]

Proposal

Please re-state the problem that we are trying to solve in this issue.

When app is in Spanish, "Help" button does not redirect

What is the root cause of that problem?

Help side pane is not supported by non-English language

App/src/hooks/useSidePane.ts

Line 33 in 5558382

const isLanguageUnsupported = language !== CONST.LOCALES.EN;

App/src/hooks/useSidePane.ts

Line 46 in 5558382

const shouldHideHelpButton = shouldHideOnProduction || !isPaneHidden;

What changes do you think we should make in order to solve the problem?

Add logic to hide Help button

    const shouldHideHelpButton = shouldHideOnProduction || !isPaneHidden || isLanguageUnsupported;

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

N/A

What alternative solutions did you explore? (Optional)

N/A