[$250] iOS - mWeb - Onboarding - The keyboard doesn't open when the name field is focus

[mitarachim]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: v9.1.9-2
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: iPhone 12 / Chrome
App Component: User Settings

Action Performed:

1. Login to the mWeb with a new account
2. Select any of the onboarding modals except "Manage my team's expense"

Expected Result:

The keyboard should open the name field is in focus

Actual Result:

The name field is focused but the keyboard doesn't open on the name field of the onboarding modal.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Chrome
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6761483_1741149453042.Keyboard_dont_open.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021897299810768522727
• Upwork Job ID: 1897299810768522727
• Last Price Increase: 2025-03-12

[melvin-bot]

Triggered auto assignment to @maddylewis (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021897299810768522727

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @fedirjh (External)

[LorenzoBloedow]

Couldn't reproduce without deactivating the keyboard on an iPhone 16 Simulator (Safari). Does it only happen on iPhone 12?
Also, this might be relevant.

[mitarachim]

Hello @LorenzoBloedow i can reproduce issue using iPhone 14 (mWeb/safari and mWeb/chrome)

ScreenRecording_03-05-2025.22-33-16_1.MP4

[maddylewis]

if the bug is reproducible on iPhone 14, then yeah, i think we should still try to fix this one.