Critical: You appear to be offline message displayed sporadically

[m-natarajan]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number:
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @twisterdotcom
Slack conversation (hyperlinked to channel name): #quality

Action Performed:

1. Login to Newdot
2. Navigate to settings

Expected Result:

No issues and user able to send and receive messages

Actual Result:

User able to send and receive messages but You appear to be offline message displayed sporadically

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Screenshots and logs in OP

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @zanyrenney (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @youssef-lr (AutoAssignerNewDotQuality)

[twisterdotcom]

@tgolen /@shubham1206agra do we need/want this one open still?

[zanyrenney]

I feel like we should keep this open right, why are you asking @twisterdotcom ?

[zanyrenney]

This seems important so I think daily not weekly, too.

[youssef-lr]

Looking into this today