[Due for payment 2025-02-10] [$250] Remove onboarding videos from all the onboarding flows

[danielrvidal]

We have onboarding videos in the welcome message that comes from Concierge for most flows and from the guide/sales in the #admins room for users who created a workspace or are an admin.

We did an a/b test and found the videos are now less effective at generating usage than not having the videos. Thus, we would like to remove them from all cases.

We show different variations of the video based on their introSelected NVP. We need to remove it from all cases. The NVP looks like:

"introSelected": {
        "choice": "newDotEmployer"

And here you can see the video for the employee (the NVP above) case here:

Please let me know if there are any questions.

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• Upwork Job URL: https://www.upwork.com/jobs/~021882162574801556686
• Upwork Job ID: 1882162574801556686
• Last Price Increase: 2025-01-22
• Automatic offers:
• FitseTLT | Contributor | 105889621

Issue Owner

Current Issue Owner: @c3024

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021882162574801556686

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @c3024 (External)

[twilight2294]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Remove onboarding videos from all the onboarding flows

What is the root cause of that problem?

Feature removal request

What changes do you think we should make in order to solve the problem?

Remove the videos from the message creation flow at the following places:

App/src/CONST.ts

Lines 104 to 107 in 9340e36

	const onboardingEmployerOrSubmitMessage: OnboardingMessage = {
	message: 'Getting paid back is as easy as sending a message. Let’s go over the basics.',
	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-get-paid-back-v3.mp4`,

App/src/CONST.ts

Lines 157 to 162 in 9340e36

	const onboardingPersonalSpendMessage: OnboardingMessage = {
	message: 'Here’s how to track your spend in a few clicks.',
	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-track-personal-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-track-personal.jpg`,

App/src/CONST.ts

Lines 5178 to 5182 in 9340e36

	[onboardingChoices.ADMIN]: {
	message: "As an admin, learn how to manage your team's workspace and submit expenses yourself.",
	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-manage-team-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-manage-team.jpg`,

App/src/CONST.ts

Lines 4992 to 4996 in 9340e36

	[onboardingChoices.MANAGE_TEAM]: {
	message: 'Here are some important tasks to help get your team’s expenses under control.',
	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-manage-team-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-manage-team.jpg`,

App/src/CONST.ts

Lines 5131 to 5135 in 9340e36

	[onboardingChoices.CHAT_SPLIT]: {
	message: 'Splitting bills with friends is as easy as sending a message. Here’s how.',
	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-chat-split-bills-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-chat-split-bills.jpg`,

Optional: I think we need to remove the message as well, but that needs to be confirmed

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

N/A

What alternative solutions did you explore? (Optional)

N/A

[FitseTLT]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Remove onboarding videos from all the onboarding flows

What is the root cause of that problem?

Improvement

What changes do you think we should make in order to solve the problem?

1. Remove the videos from the Onboarding const here, here, here, here and here
2. Then remove code linked to video
   

   App/src/libs/actions/Report.ts

   Lines 3660 to 3670 in a0836a9

   	let videoCommentAction: OptimisticAddCommentReportAction | null = null;
   	let videoMessage: AddCommentOrAttachementParams | null = null;
   	if ('video' in data && data.video) {
   	const videoComment = buildOptimisticAddCommentReportAction(CONST.ATTACHMENT_MESSAGE_TEXT, undefined, actorAccountID, 2);
   	videoCommentAction = videoComment.reportAction;
   	videoMessage = {
   	reportID: targetChatReportID,
   	reportActionID: videoCommentAction.reportActionID,
   	reportComment: videoComment.commentText,
   	};
   	}

   
   and
   

   App/src/libs/actions/Report.ts

   Lines 4034 to 4064 in a0836a9

   	if (!shouldPostTasksInAdminsRoom && 'video' in data && data.video && videoCommentAction && videoMessage) {
   	optimisticData.push({
   	onyxMethod: Onyx.METHOD.MERGE,
   	key: `${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${targetChatReportID}`,
   	value: {
   	[videoCommentAction.reportActionID]: videoCommentAction as ReportAction,
   	},
   	});
   	successData.push({
   	onyxMethod: Onyx.METHOD.MERGE,
   	key: `${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${targetChatReportID}`,
   	value: {
   	[videoCommentAction.reportActionID]: {pendingAction: null},
   	},
   	});
   	failureData.push({
   	onyxMethod: Onyx.METHOD.MERGE,
   	key: `${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${targetChatReportID}`,
   	value: {
   	[videoCommentAction.reportActionID]: {
   	errors: ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('report.genericAddCommentFailureMessage'),
   	} as ReportAction,
   	},
   	});
   	guidedSetupData.push({type: 'video', ...data.video, ...videoMessage});
   	}

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

Not needed

What alternative solutions did you explore? (Optional)

[github-actions]

⚠️ @FitseTLT Thanks for your proposal. Please update it to follow the proposal template, as proposals are only reviewed if they follow that format (note the mandatory sections).

[ugogiordano]

🚨 Edited by proposal-police: This proposal was edited at 2024-09-28 10:38:21 UTC.

Proposal

Please re-state the problem that we are trying to solve in this issue.

The goal is to remove all onboarding videos from the onboarding flows.

What is the root cause of that problem?

This request is based on a feature removal decision.

What changes do you think we should make in order to solve the problem?

1. Remove the onboarding videos from the onboarding message creation flow defined in the CONST.ts file, specifically at the following lines:

https://github.com/Expensify/App/blob/9340e36d214aa1dff61d98f1f82bf30906f293c7/src/CONST.ts#L7C1-L8C1

App/src/CONST.ts

Lines 263 to 264 in 9340e36

	/** Video object to be displayed after initial description message */
	video?: Video;

App/src/CONST.ts

Lines 106 to 112 in 9340e36

	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-get-paid-back-v3.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-get-paid-back.jpg`,
	duration: 26,
	width: 1280,
	height: 960,
	},

App/src/CONST.ts

Lines 160 to 166 in 9340e36

	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-track-personal-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-track-personal.jpg`,
	duration: 55,
	width: 1280,
	height: 960,
	},

App/src/CONST.ts

Lines 4994 to 5000 in 9340e36

	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-manage-team-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-manage-team.jpg`,
	duration: 55,
	width: 1280,
	height: 960,
	},

App/src/CONST.ts

Lines 5133 to 5139 in 9340e36

	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-chat-split-bills-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-chat-split-bills.jpg`,
	duration: 55,
	width: 1280,
	height: 960,
	},

App/src/CONST.ts

Lines 5180 to 5186 in 9340e36

	video: {
	url: `${CLOUDFRONT_URL}/videos/guided-setup-manage-team-v2.mp4`,
	thumbnailUrl: `${CLOUDFRONT_URL}/images/guided-setup-manage-team.jpg`,
	duration: 55,
	width: 1280,
	height: 960,
	},

2. Remove the videoCommentAction from the prepareOnboardingOptimisticData function in the Report.ts file, at the following lines:

App/src/libs/actions/Report.ts

Lines 3660 to 3670 in 9340e36

	let videoCommentAction: OptimisticAddCommentReportAction | null = null;
	let videoMessage: AddCommentOrAttachementParams | null = null;
	if ('video' in data && data.video) {
	const videoComment = buildOptimisticAddCommentReportAction(CONST.ATTACHMENT_MESSAGE_TEXT, undefined, actorAccountID, 2);
	videoCommentAction = videoComment.reportAction;
	videoMessage = {
	reportID: targetChatReportID,
	reportActionID: videoCommentAction.reportActionID,
	reportComment: videoComment.commentText,
	};
	}

App/src/libs/actions/Report.ts

Lines 4035 to 4063 in 9340e36

	if (!shouldPostTasksInAdminsRoom && 'video' in data && data.video && videoCommentAction && videoMessage) {
	optimisticData.push({
	onyxMethod: Onyx.METHOD.MERGE,
	key: `${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${targetChatReportID}`,
	value: {
	[videoCommentAction.reportActionID]: videoCommentAction as ReportAction,
	},
	});
	successData.push({
	onyxMethod: Onyx.METHOD.MERGE,
	key: `${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${targetChatReportID}`,
	value: {
	[videoCommentAction.reportActionID]: {pendingAction: null},
	},
	});
	failureData.push({
	onyxMethod: Onyx.METHOD.MERGE,
	key: `${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${targetChatReportID}`,
	value: {
	[videoCommentAction.reportActionID]: {
	errors: ErrorUtils.getMicroSecondOnyxErrorWithTranslationKey('report.genericAddCommentFailureMessage'),
	} as ReportAction,
	},
	});
	guidedSetupData.push({type: 'video', ...data.video, ...videoMessage});
	}

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

What alternative solutions did you explore? (Optional)

None at this time.

Reminder: Please use plain English, be brief and avoid jargon. Feel free to use images, charts or pseudo-code if necessary. Do not post large multi-line diffs or write walls of text. Do not create PRs unless you have been hired for this job.

[github-actions]

⚠️ @ugogiordano Thanks for your proposal. Please update it to follow the proposal template, as proposals are only reviewed if they follow that format (note the mandatory sections).

[c3024]

@FitseTLT’s proposal here looks good to me, as it addresses removal of all redundant code including the removal of all optimistic report action generations and writing to the backend.

🎀 👀 🎀 C+ reviewed!

[melvin-bot]

Triggered auto assignment to @Gonals, see https://stackoverflow.com/c/expensify/questions/7972 for more details.