[HOLD for payment 2024-11-07] QBO - Syncing is stuck at "Waiting for imported data to load"

[IuliiaHerets]

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Version Number: 9.0.37-0
Reproducible in staging?: Y
Reproducible in production?: N
Email or phone of affected tester (no customers): applausetester+kh010901@applause.expensifail.com
Issue reported by: Applause Internal Team

Action Performed:

1. Go to staging.new.expensify.com
2. Go to workspace settings > Accounting.
3. Connect to QBO.
4. Enter credential and log in.

Expected Result:

Syncing will be completed without issue.

Actual Result:

Syncing is stuck at "Waiting for imported data to load".
It disappears after reopening Accounting tab.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6607107_1726613737077.20240918_055049.mp4

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Issue Owner

Current Issue Owner: @slafortune

[melvin-bot]

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[IuliiaHerets]

We think that this bug might be related to #wave-collect - Release 1

[etCoderDysto]

Is there a credential for contributor to connect to QBO?

[melvin-bot]

Triggered auto assignment to @madmax330 (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[IuliiaHerets]

Forget to add a DeployBlockerCash label