[HOLD for payment 2024-11-01] [Improvement] Ensure New Expensify Supportal provides View access to all required information

[VictoriaExpensify]

Problem:

Currently, New Expensify Supportal is inconsistant with the information the support team member is able to view. All the information in the following locations looks good:

• Search
• Account Settings

The following information appears inconsistantly, or not at all:

• Inbox
• Workspace Set Up

Why is this important:
Without being able to view this information, the support team is essentially "flying blind" when a customer reaches out for support. This results in a poort customer experience as we cannot see what features the customer has enabled and we need to ask them to provide information that we should have access to.

Solution
Find an engineer to help us give View access to all parts of the customers account via New Supportal, with the exception of:

• Chat threads
• Virtual Card details

Issue Owner

Current Issue Owner: @VictoriaExpensify

[VictoriaExpensify]

Examples:

INBOX
** victoria+5@expensifail.com - from within the account:**

From Supportal:

WORKSPACE SETUP
victoria@expensifail.com - from within the account:
See this spreadsheet and the screenshots linked here

For additional context, all information contained within the customers account should be viewable via New Supportal. The only exceptions to that are:

• Chat threads
• Virtual Card details

[VictoriaExpensify]

Posted a P/S to #Whats_Next - https://expensify.slack.com/archives/CC7NECV4L/p1725349471929479?thread_ts=1724995999.639489&cid=CC7NECV4L

[VictoriaExpensify]

As discussed here, applying the Internal and Hot Picks labels

[melvin-bot]

Triggered auto assignment to @anmurali (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[VictoriaExpensify]

This needs to be managed internally as external teams are not able to make updates to Supportal.

Anu - removing your assignment, I'm happy to be the BZ assignee for this one.

[VictoriaExpensify]

Not overdue - will post in Engineering chat in the morning to see if we can find an Engineer