[$250] Search - Infinite loading when searching for a non existing user

[lanitochka17]

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Version Number: 1.4.61-0
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #39384

Action Performed:

1. Access staging.new.expensify.com
2. Sign into a valid account
3. Search for a non existing user
4. Once the DM is open, tap on the header

Expected Result:

User expects that when tapping on the header, the users info modal will open from the right

Actual Result:

When user first tries to tap on search modal, there is a small "Locked" symbol, then after a while, the header name will completely disappear and begin to load indefinitely. On Desktop app, the app even crashed once while performing this

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6442599_1712597864799.Infinite_loading_.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01fe30a5f76eb81164
• Upwork Job ID: 1777450137396224000
• Last Price Increase: 2024-04-08

[melvin-bot]

Triggered auto assignment to @aldo-expensify (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[lanitochka17]

@aldo-expensify FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[lanitochka17]

We think that this bug might be related to #vip-vsp

[aldo-expensify]

I can reproduce often, but doesn't always happen. And sometimes the top bar goes into loading state and the email disappears from the LHN without having to even click on it:

[aldo-expensify]

Can't reproduce in Production. I'll open it to external as I don't see a difference in the onyxData coming from the server when comparing production vs staging.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01fe30a5f76eb81164