[$500] Android - Notifications - Notifications not cleared after opening chat

[lanitochka17]

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Version Number: 1.4.15-4
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Issue found when executing PR #33254

Action Performed:

1. Open the app and log in
2. Allow notifications
3. Open the concierge chat
4. Send 3 messages to the user logged into the main device
5. Open the chat
6. Background the app
7. Send 3 messages to the user logged into the main device
8. Open the app

Expected Result:

The notifications are cleared every time the user opens the chat (step 6 and 9)

Actual Result:

The notifications are not cleared even though messages are read

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6323068_1703183945773.video_2023-12-21_13-38-21.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01fc6f6adb93b4c53b
• Upwork Job ID: 1737941956691775488
• Last Price Increase: 2024-01-18

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01fc6f6adb93b4c53b

[melvin-bot]

Triggered auto assignment to @kevinksullivan (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @sobitneupane (External)

[LekeMarkaj]

If the issue is specific to a particular app, clearing its cache may help. Go to your device settings, find the app in question, and clear its cache.
Occasionally, glitches or bugs in the operating system or specific applications can cause delays in processing notifications. Updating your apps and operating system to the latest versions may help resolve such issues.
Ensure that your operating system and all relevant apps are up to date. Developers regularly release updates to fix bugs and improve performance.

[melvin-bot]

📣 @LekeMarkaj! 📣
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Please follow these steps:

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Contributor details
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[LekeMarkaj]

Contributor details
Your Expensify account email: lekemarkaj@yahoo.com
Upwork Profile Link: https://www.upwork.com/freelancers/~016ae1a10f7a27fd92
If the issue is specific to a particular app, clearing its cache may help. Go to your device settings, find the app in question, and clear its cache.
Occasionally, glitches or bugs in the operating system or specific applications can cause delays in processing notifications. Updating your apps and operating system to the latest versions may help resolve such issues.
Ensure that your operating system and all relevant apps are up to date. Developers regularly release updates to fix bugs and improve performance.

[melvin-bot]

✅ Contributor details stored successfully. Thank you for contributing to Expensify!