[$500] Chat - Secondary login chat after redirecting to primary login -redirects user to Concierge chat

[izarutskaya]

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Version Number: v1.3.87-1
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation: @

Action Performed:

Preconditions:

1. Prepare an account that has a secondary login assigned
2. Log in with another account and start a conversation with the primary login of the account from step 1
3. Send some messages in the conversation

Steps:

1. Log in with the account that has the conversation with the user that has 2 logins
2. Click on FAB
3. Click on New Chat
4. Search for the Secondary login of the account

Expected Result:

User should be redirected to the conversation with the primary login email

Actual Result:

After redirecting to the conversation with the primary login email - User is redirected to Concierge chat

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Android: Native

Bug6243880_1697781442347.az_recorder_20231019_222536.mp4

Android: mWeb Chrome

Screen.Recording.20231020.122725.Chrome.mp4

iOS: Native

iOS: mWeb Safari

MacOS: Chrome / Safari

MacOS: Desktop

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01a0a518407b385be4
• Upwork Job ID: 1715300080774799360
• Last Price Increase: 2023-11-24
• Automatic offers:
• dukenv0307 | Contributor | 27865503

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01a0a518407b385be4

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @allroundexperts (External)

[izarutskaya]

Not reproducible in production

Screen.Recording.20231020.122613.Chrome.mp4