[HOLD for payment 2023-08-17] [$1000] Web – Personal Information– Back button is not working accurately in "Personal information" section (step 3 of 5).

[kbecciv]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Action Performed:

1. Open the "Settings" menu.
2. Click on "Workspaces."
3. Navigate to "Bank Account."
4. Click on "Connect bank account."
5. Proceed through all the steps until you reach the "Personal Information" section (step 3 of 5).
6. Click on "Save & Continue" in the "Personal Information" section (step 3 of 5).
7. Click on "Drivers License" in the "Personal Information" section (step 3 of 5) and proceed.
8. Click on "Get Secure link" in the "Personal Information" section (step 3 of 5) and proceed.
9. At this point, when you reach the page where "Scan the QR code with your phone" is written, click on the back button.
10. Observe that the user is directed back to the first page of the "Personal Information" section (step 3 of 5) containing the Personal Information form.
11. Note that steps 6 to 9 are skipped, while the expected behavior is for the user to go back one step at a time.

Expected Result:

The user should be able to go back one step at a time when using the back button.

Actual Result:

The back button does not allow the user to go back one step at a time, causing the skipping of steps 6 to 9.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.3.43-6
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation

Bug.1.mp4

Recording.3823.mp4

Expensify/Expensify Issue URL:
Issue reported by: @usmantariq96
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1689919860940239

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0128b834dee86c9fde
• Upwork Job ID: 1683868818971901952
• Last Price Increase: 2023-07-25

[melvin-bot]

Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[ygshbht]

Proposal

Please re-state the problem that we are trying to solve in this issue.

In the "Connect bank account" process, users are directed back to the beginning of the "Personal Information" page when hitting the main back button, which skips several steps.

What is the root cause of that problem?

The back button is presently programmed to take users to the start of the section, not back one step at a time, which is the underlying issue.

What changes do you think we should make in order to solve the problem?

There's already a mini back button which takes you one step back. If the header's back button is required to follow the same, its function can be modified to mimic the mini back button, enabling users to navigate back one step at a time.

New.Expensify.-.Google.Chrome.2023-07-22.03-09-35.mp4

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~0128b834dee86c9fde

[melvin-bot]

Current assignee @bfitzexpensify is eligible for the External assigner, not assigning anyone new.

[bfitzexpensify]

External