[$250 Internal] Notifications not being received

[Julesssss]

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Problem

Multiple platforms are not receiving notifications in the production/staging environment.

Platform:

Where is this issue occurring?

• Android ✅
• iOS ✅
• Web?
• Desktop?

Version Number: 1.2.33-7 1.2.34-1 1.2.35-0, 1.2.36-2,
Reproducible in staging?: Yes
Reproducible in production?: Yes
Email or phone of affected tester (no customers): ALL
Issue reported by: @parasharrajat
Slack conversation: https://expensify.slack.com/archives/C01GTK53T8Q/p1670408581155829

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[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[Julesssss]

I tested release builds as far back as 1.2.33-7 and I'm not receiving notifications in any build. 1.2.34-1 is where my Airship config change was merged and this was my first guess, but it seems this is unlikely to be the issue now.

Next guess is a backend change, which I'll look into next.

[Julesssss]

Given that this already is on prod it should not be a deploy blocker, but it is a major issue that needs to be resolved ASAP

[Julesssss]

interestingly I did receive a single push notification from Chronos on the latest prod build. Not receiving messages from other accounts though:

[Julesssss]

I built a debuggable release build and discovered that we're hitting this condition. It makes sense that I'm not seeing notifications, but it does seem odd that this wasn't previously an issue. This is for local notification though which only affects web/desktop. I still need to figure out why Airship notifications have stopped.