BUG: "You appear to be offline" shows when I'm online

[kavimuru]

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Action Performed:

1. Closed computer yesterday.
2. Opened computer today, I'm online with fast and dependable internet.
3. Opened NewDot. I think I had quit it yesterday
4. "You appear to be offline" is showing, LHN not loading and chats are sending

Expected Result:

Should show as online

Actual Result:

Shows I'm offline

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Desktop App

Version Number: 1.2.12-2
Reproducible in staging?: Y
Reproducible in production?:
Email or phone of affected tester (no customers):
Logs: appear offline .txt
Notes/Photos/Videos:

Screen.Recording.2022-10-06.at.10.56.03.AM.mov

Expensify/Expensify Issue URL:
Issue reported by: @mallenexpensify
Slack conversation: https://expensify.slack.com/archives/C01GTK53T8Q/p1665078854089259

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[melvin-bot]

Triggered auto assignment to @dylanexpensify (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[melvin-bot]

Triggered auto assignment to @MonilBhavsar (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[mallenexpensify]

@MonilBhavsar , will you see if you're able to reproduce? We might want to add Needs Reproduction label but, with this happening twice, I'd like to avoid it going into the 'needs repro' abyss and not getting addressed.

[MonilBhavsar]

I'm not able to reproduce the issue.
May be the app went in inactive state and it is causing the issue.

Thanks for attaching the logs. From the logs, it looks like we tried checking for connection but isInternetReachable stayed false.

Log.js:55 [info] [NetworkConnection] NetInfo state change - {"isInternetReachable":false,"isConnected":false,"type":"none","details":null}
Log.js:55 [info] [NetworkConnection] listenForReconnect called - ""