I CANT GET ANY QR CODE

[salmiox]

Welcome!

• Yes, I have searched for similar issues on GitHub and found none.

What did you do?

I need help with getting the qr code. all my system was working all well since it had an error and disconnected to the whatsapp account because the phone shut down. Then I try to delete the instance, create another, but nothing. I literally tried everything. I deleted evoltuoin api from the services in easy panel and reinstalled, I rebuild my whole server where was easy panel and n8n and I lost all my data for it and I still cant get the qr code. PLEASE HELP ME.

What did you expect?

get a qr code from evcolution or chatwoot

What did you observe instead of what you expected?

not getting any qr code after trying everying

Screenshots/Videos

Which version of the API are you using?

latest

What is your environment?

Windows

Other environment specifications

easy panel

If applicable, paste the log output

[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:49 INFO [ChannelStartupService] [string] Group Ignore: true
create instance {
instanceName: 'vitalcore',
integration: 'WHATSAPP-BAILEYS',
token: 'C8DCD3C47F6D-4633-AA63-5B4882CD259B'
}
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:52 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:52 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:52 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:55 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:55 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:55 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:56 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:56 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:56 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:57 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:57 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:51:57 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:00 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:00 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:00 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:05 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:05 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:05 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:07 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:07 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:07 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:10 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:10 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:10 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:11 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:11 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:11 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:14 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:14 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:14 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:15 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:15 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:15 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:17 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:17 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:17 INFO [ChannelStartupService] [string] Group Ignore: true
[Evolution API] v2.2.3 169 - Mon Jul 28 2025 17:52:18 LOG [ChatwootService] [string] Auto create chatwoot instance
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:22 INFO [ChannelStartupService] [string] Browser: Evolution API,Chrome,5.4.0-212-generic
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:22 INFO [ChannelStartupService] [string] Baileys version env: 2,3000,1020885143
[Evolution API] [vitalcoreagency] v2.2.3 169 - Mon Jul 28 2025 17:52:22 INFO [ChannelStartupService] [string] Group Ignore: true

Additional Notes

It was working all well and fine but something happened and I couldnt connect it anymore, I rebuilt my entirse system and reinstalled all

[vinicin7]

Change de version .env : 2.3000.1025220211

[Isaac-alencar]

Change de version .env : 2.3000.1025220211

Do you know why is this env variable necessary or point the documentation link to clarify this to me? I'm not finding explanations about it in any place

Thanks a a lot

[joaobibiano]

Change de version .env : 2.3000.1025220211

I would really like to understand where you are grabbing this version

[vinicin7]

@Isaac-alencar e @joaobibiano somos brasileiros, se quiserem marcar uma call no discord. Explico pra vcs.

[vmontoyasmtop]

The same thing happens to me, I uninstall the Evolution API in Easy Panel and there in the instance the QR code

[MozanielPSC]

@Isaac-alencar e @joaobibiano somos brasileiros, se quiserem marcar uma call no discord. Explico pra vcs.

Opa tudo bem? Eu gostaria se for possível, quando vocês poderiam?

[vinicin7]

Vou te mandar um convite do discord no teu email do perfil

[hyagonani]

@MozanielPSC tudo bem? estou passando esse mesmo problema. Mesmo com essa versão do env ainda não geram os QR codes, isso em duas VPS's diferentes. Conseguem me dar uma força no Discord também?

[Floryvibla]

@MozanielPSC tudo bem? estou passando esse mesmo problema. Mesmo com essa versão do env ainda não geram os QR codes, isso em duas VPS's diferentes. Conseguem me dar uma força no Discord também?

Deixa a versão em branco. isso me ajudou!

[msmaiza]

I fixed it!! you have to update this in your enviroment, this number depends on the version of you WhatsApp Web

CONFIG_SESSION_PHONE_VERSION=2.3000.1026080446