diff --git a/src/js/controllers/modals/mercadoLibreCardDetails.js b/src/js/controllers/modals/mercadoLibreCardDetails.js
index 78bdf544d70..b73d24f52e7 100644
--- a/src/js/controllers/modals/mercadoLibreCardDetails.js
+++ b/src/js/controllers/modals/mercadoLibreCardDetails.js
@@ -1,6 +1,6 @@
 'use strict';
 
-angular.module('copayApp.controllers').controller('mercadoLibreCardDetailsController', function($scope, mercadoLibreService, externalLinkService) {
+angular.module('copayApp.controllers').controller('mercadoLibreCardDetailsController', function($scope, mercadoLibreService, externalLinkService, appConfigService, gettextCatalog) {
 
   $scope.remove = function() {
     mercadoLibreService.savePendingGiftCard($scope.card, {
@@ -18,4 +18,15 @@ angular.module('copayApp.controllers').controller('mercadoLibreCardDetailsContro
     externalLinkService.open(url);
   };
 
+  $scope.openSupportWebsite = function() {
+    var appName = appConfigService.name;
+    var url = appName == 'copay' ? 'https://github.com/bitpay/copay/issues/new' : 'https://help.bitpay.com/requestHelp';
+    var optIn = true;
+    var title = null;
+    var message = gettextCatalog.getString('Help and support information is available at the website.');
+    var okText = gettextCatalog.getString('Open');
+    var cancelText = gettextCatalog.getString('Go Back');
+    externalLinkService.open(url, optIn, title, message, okText, cancelText);
+  };
+
 });
diff --git a/www/views/modals/mercadolibre-card-details.html b/www/views/modals/mercadolibre-card-details.html
index f0bf38b852b..3abb774a215 100644
--- a/www/views/modals/mercadolibre-card-details.html
+++ b/www/views/modals/mercadolibre-card-details.html
@@ -63,9 +63,14 @@ <h1 class="title" translate>Details</h1>
         <i class="icon bp-arrow-right"></i>
         <span translate>See invoice</span>
       </div>
+
+      <div ng-show="card.status == 'FAILURE'" class="item item-icon-right" ng-click="openSupportWebsite()">
+        <i class="icon bp-arrow-right"></i>
+        <span>{{'Help & Support' | translate }}</span>
+      </div>
     </div>
 
-    <div class="card-remove" ng-show="card.status == 'FAILURE' || card.cardStatus == 'inactive' || card.cardStatus == 'expired' || card.status == 'expired'">
+    <div class="card-remove" ng-show="card.cardStatus == 'inactive' || card.cardStatus == 'expired' || card.status == 'expired'">
       <button class="button-remove" ng-click="remove()" translate>
         Remove
       </button>