From 3f7c19707ce4c9fb3a62e62fa964d94e5357cd29 Mon Sep 17 00:00:00 2001 From: "Justin Persaud (via MelvinBot)" Date: Mon, 1 Jun 2026 10:32:08 +0000 Subject: [PATCH] Docs: document Concierge enable-notifications banner Add a FAQ entry to Concierge Basics explaining the web-only banner that prompts users to enable browser notifications when Concierge responds, covering the Notify and Not now actions. Reflects E/A#90365. Co-authored-by: Justin Persaud --- .../new-expensify/concierge-ai/Concierge-Basics.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/docs/articles/new-expensify/concierge-ai/Concierge-Basics.md b/docs/articles/new-expensify/concierge-ai/Concierge-Basics.md index 595551df0057..a522f4587bbd 100644 --- a/docs/articles/new-expensify/concierge-ai/Concierge-Basics.md +++ b/docs/articles/new-expensify/concierge-ai/Concierge-Basics.md @@ -85,6 +85,14 @@ If something’s unclear, Concierge will ask for more details. And if it still c Yes! Concierge is available everywhere—desktop, mobile app, email, and even SMS. Wherever you start a chat, Concierge will follow the conversation across platforms. +## Can I get notified when Concierge responds? + +Yes. When you open the Concierge chat on the web app, a banner appears above the message field asking **Want to be notified when Concierge responds?** Click **Notify**, then allow notifications when your browser asks. After that, your browser shows a notification when Concierge replies. + +To hide the banner without turning on notifications, click **Not now**. It stays hidden for the rest of your session and may appear again the next time you open Expensify in a new session. + +This banner appears in the web app only. + ## Is it safe to send receipts or sensitive info to Concierge? Yes. Concierge only sees what it needs to help with your request. Expensify doesn’t use your data to train public AI models, and we have zero-retention agreements with our partners.