diff --git a/docs/articles/new-expensify/expensify-card/Disputing-Expensify-Card-Transactions.md b/docs/articles/new-expensify/expensify-card/Disputing-Expensify-Card-Transactions.md index 46521683d412..1ed997df004a 100644 --- a/docs/articles/new-expensify/expensify-card/Disputing-Expensify-Card-Transactions.md +++ b/docs/articles/new-expensify/expensify-card/Disputing-Expensify-Card-Transactions.md @@ -34,7 +34,9 @@ If you encounter unrecognized, unauthorized, or fraudulent charges on your Expen 2. Select **Wallet** from the left menu. 3. Choose your Expensify Card. 4. Click **Report card fraud**. -5. Follow the prompts to deactivate your card and request a replacement. +5. Follow the prompts to deactivate your card. + +**Note:** If you froze the card yourself, a new virtual card is automatically issued after deactivation. If your workspace admin froze the card, the card is permanently deactivated without a replacement — contact your workspace admin to issue a new card. ## 2. Contact Expensify @@ -78,6 +80,10 @@ Most service-related issues can be resolved directly with the merchant. This is Expensify utilizes advanced algorithms to identify unusual card activity and provides real-time notifications for every charge made on your card. +## What happens when I report fraud on a card frozen by my workspace admin? + +Your card is permanently deactivated, but a replacement card is not automatically issued. You'll see a confirmation message asking you to contact your workspace admin to issue a new card. + ## How long does the dispute process take? The dispute process can take up to **90 days**.