From 334061b6f87f81addacb2f4795df22f09405661b Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Fri, 6 Oct 2023 11:16:19 -0500 Subject: [PATCH 01/12] Update Business-Bank-Accounts-USD.md Adding US Business Bank Account Aricle --- .../Business-Bank-Accounts-USD.md | 147 +++++++++++++++++- 1 file changed, 145 insertions(+), 2 deletions(-) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 375b00d62eac..29667f14397d 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -1,5 +1,148 @@ --- title: Business Bank Accounts - USD -description: Business Bank Accounts - USD +description: How to add/remove Business Bank Accounts (US) --- -## Resource Coming Soon! +# Overview +Adding a verified business bank account unlocks a myriad of features and automation in Expensify. +Once you connect your business bank account, you can: +- Pay employee expense reports via direct deposit (US) +- Settle company bills via direct transfer +- Accept invoice payments through direct transfer +- Access the Expensify Card +# How to add a verified business bank account +To connect a business bank account to Expensify, follow the below steps: +1. Go to **Settings > Account > Payments** +2. Click **Add Verified Bank Account** +3. Click **Log into your bank** +4. Click **Continue** +5. When you hit the **Plaid** screen, you'll be shown a list of compatible banks that offer direct online login access +6. Login to the business bank account +- If the bank is not listed, click the X to go back to the connection type +- Here you’ll see the option to **Connect Manually** +- Enter your account and routing numbers +7. Enter your bank login credentials. +- If your bank requires additional security measures, you will be directed to obtain and enter a security code +- If you have more than one account available to choose from, you will be directed to choose the desired account +Next, to verify the bank account, you’ll enter some details about the business as well as some personal information. +## Enter company information +This is where you’ll add the legal business name as well as several other company details. +### Company address +The company address must: +- Be located in the US +- Be a physical location +If you input a maildrop address (PO box, UPS Store, etc.), the address will likely be flagged for review and adding the bank account to Expensify will be delayed. +### Tax Identification Number +This is the identification number that was assigned to the business by the IRS. +### Company website +A company website is required to use most of Expensify’s payment features. When adding the website of the business, format it as, https://www.domain.com. +### Industry Classification Code +You can locate a list of Industry Classification Codes here. +## Enter personal information +Whoever is connecting the bank account to Expensify, must enter their details under the Requestor Information section: +- The address must be a physical address +- The address must be located in the US +- The SSN must be US-issued +This does not need to be a signor on the bank account. If someone other than the Expensify account holder enters their personal information in this section, the details will be flagged for review and adding the bank account to Expensify will be delayed. +## Upload ID +After entering your personal details, you’ll be prompted to click a link or scan a QR code so that you can do the following: +1. Upload the front and back of your ID +2. Use your device to take a selfie and record a short video of yourself +It’s required that your ID is: +- Issued in the US +- Unexpired +## Additional Information +Check the appropriate box under **Additional Information**, accept the agreement terms, and verify that all of the information is true and accurate: +- A Beneficial Owner refers to an **individual** who owns 25% or more of the business. +- If you or another **individual** owns 25% or more of the business, please check the appropriate box +- If someone else owns 25% or more of the business, you will be prompted to provide their personal information +If no individual owns more than 25% of the company you do not need to list any beneficial owners. In that case, be sure to leave both boxes unchecked under the Beneficial Owner Additional Information section. +# How to validate the bank account +The account you set up can be found under **Settings > Account > Payment > Bank Accounts** section in either **Verifying** or **Pending** status. +If it is **Verifying**, then this means we sent you a message and need more information from you. Please check your Concierge chat which should include a message with specific details about what we require to move forward. +If it is **Pending**, then in 1-2 business days Expensify will administer 3 test transactions to your bank account. Please check your Concierge chat for further instructions. If you do not see these test transactions +After these transactions (2 withdrawals and 1 deposit) have been processed in your account, visit your Expensify Inbox, where you'll see a prompt to input the transaction amounts. +Once you've finished these steps, your business bank account is ready to use in Expensify! +# How to share a verified bank account +Only admins with access to the verified bank account can reimburse employees or pay vendor bills. To grant another admin access to the bank account in Expensify, go to **Settings > Account > Payments > Bank Accounts** and click **"Share"**. Enter their email address, and they will receive instructions from us. Please note, they must be a policy admin on a policy you also have access to in order to share the bank account with them. +When a bank account is shared, it must be revalidated with three new microtransactions to ensure the shared admin has access. This process takes 1-2 business days. Once received, the shared admin can enter the transactions via their Expensify account's Inbox tab. + +Note: A report is shared with all individuals with access to the same business bank account in Expensify for audit purposes. + + +# How to remove access to a verified bank account +This step is important when accountants and staff leave your business. +To remove an admin's access to a shared bank account, go to **Settings > Account > Payments > Shared Business Bank Accounts**. +You'll find a list of individuals who have access to the bank account. Next to each user, you'll see the option to Unshare the bank account. +# How to delete a verified bank account +If you need to delete a bank account from Expensify, run through the following steps: +1. Head to **Settings > Account > Payments** +2. Click the red **Delete** button under the corresponding bank account + +Be cautious, as if it hasn't been shared with someone else, the next user will need to set it up from the beginning. + +If the bank account is set as the settlement account for your Expensify Cards, you’ll need to designate another bank account as your settlement account under **Settings > Domains > Company Cards > Settings** before this account can be deleted. +# Deep Dive + +## Verified bank account requirements + +To add a business bank account to issue reimbursements via ACH (US), to pay invoices (US) or utilize the Expensify Card: +- You must enter a physical address for yourself, any Beneficial Owner (if one exists), and the business associated with the bank account. We **cannot** accept a PO Box or MailDrop location. +- If you are adding the bank account to Expensify, you must add it from **your** Expensify account settings. +- If you are adding a bank account to Expensify, we are required by law to verify your identity. Part of this process requires you to verify a US issued photo ID. For utilizing features related to US ACH, your idea must be issued by the United States. You and any Beneficial Owner (if one exists), must also have a US address +- You must have a valid website for your business to utilize the Expensify Card, or to pay invoices with Expensify. + +## Locked bank account +When you reimburse a report, you authorize Expensify to withdraw the funds from your account. If your bank rejects Expensify’s withdrawal request, your verified bank account is locked until the issue is resolved. + +Withdrawal requests can be rejected due to insufficient funds, or if the bank account has not been enabled for direct debit. +If you need to enable direct debits from your verified bank account, your bank will require the following details: +- The ACH CompanyIDs (1270239450 and 4270239450) +- The ACH Originator Name (Expensify) +To request to unlock the bank account, click **Fix** on your bank account under **Settings > Account > Payments > Bank Accounts**. +This sends a request to our support team to review exactly why the bank account was locked. +Please note, unlocking a bank account can take 4-5 business days to process. +## Error adding ID to Onfido +Expensify is required by both our sponsor bank and federal law to verify the identity of the individual that is initiating the movement of money. We use Onfido to confirm that the person adding a payment method is genuine and not impersonating someone else. + +If you get a generic error message that indicates, "Something's gone wrong", please go through the following steps: + +1. Ensure you are using either Safari (on iPhone) or Chrome (on Android) as your web browser. +2. Check your browser's permissions to make sure that the camera and microphone settings are set to "Allow" +3. Clear your web cache for Safari (on iPhone) or Chrome (on Android). +4. If using a corporate Wi-Fi network, confirm that your corporate firewall isn't blocking the website. +5. Make sure no other apps are overlapping your screen, such as the Facebook Messenger bubble, while recording the video. +6. On iPhone, if using iOS version 15 or later, disable the Hide IP address feature in Safari. +7. If possible, try these steps on another device +8. If you have another phone available, try to follow these steps on that device +If the issue persists, please contact your Account Manager or Concierge for further troubleshooting assistance. + +# FAQ +## What is a Beneficial Owner? + +A Beneficial Owner refers to an **individual** who owns 25% or more of the business. If no individual owns 25% or more of the business, the company does not have a Beneficial Owner. + + +## What do I do if the Beneficial Owner section only asks for personal details, but our business is owned by another company? + + +Please only indicate you have a Beneficial Owner, if it is an individual that owns 25% or more of the business. + +## Why can’t I input my address or upload my ID? + + +Are you entering a US address? When adding a verified business bank account in Expensify, the individual adding the account, and any beneficial owner (if one exists) are required to have a US address, US photo ID, and a US SSN. If you do not meet these requirements, you’ll need to have another admin add the bank account, and then share access with you once verified. + + +## Why am I being asked for documentation when adding my bank account? +When a bank account is added to Expensify, we complete a series of checks to verify the information provided to us. We conduct these checks to comply with both our sponsor bank's requirements and federal government regulations, specifically the Bank Secrecy Act / Anti-Money Laundering (BSA / AML) laws. Expensify also has anti-fraud measures in place. +If automatic verification fails, we may request manual verification, which could involve documents such as address verification for your business, a letter from your bank confirming bank account ownership, etc. + +If you have any questions regarding the documentation request you received, please contact Concierge and they will be happy to assist. + + +## I don’t see all three microtransactions I need to validate my bank account. What should I do? + +It's a good idea to wait till the end of that second business day. If you still don’t see them, please reach out to your bank and ask them to whitelist our ACH ID's **1270239450** and **4270239450**. Expensify’s ACH Originator Name is "Expensify". + +Make sure to reach out to your Account Manager or to Concierge once you have done so and our team will be able to re-trigger those 3 transactions! + From 4f6af3d076ce65aaea0c2f25b422c065ed635ee4 Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:09:05 -0500 Subject: [PATCH 02/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 29667f14397d..fae7bde22810 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -9,6 +9,7 @@ Once you connect your business bank account, you can: - Settle company bills via direct transfer - Accept invoice payments through direct transfer - Access the Expensify Card + # How to add a verified business bank account To connect a business bank account to Expensify, follow the below steps: 1. Go to **Settings > Account > Payments** From 9c2335d0b80dee2a78b2b80cc18cae42c7775df2 Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:09:15 -0500 Subject: [PATCH 03/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index fae7bde22810..301d299d649b 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -25,6 +25,7 @@ To connect a business bank account to Expensify, follow the below steps: - If your bank requires additional security measures, you will be directed to obtain and enter a security code - If you have more than one account available to choose from, you will be directed to choose the desired account Next, to verify the bank account, you’ll enter some details about the business as well as some personal information. + ## Enter company information This is where you’ll add the legal business name as well as several other company details. ### Company address From 31c109cd6ac1c05a4b025e638322968bada0acea Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:09:28 -0500 Subject: [PATCH 04/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 301d299d649b..96bb636ce222 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -28,6 +28,7 @@ Next, to verify the bank account, you’ll enter some details about the business ## Enter company information This is where you’ll add the legal business name as well as several other company details. + ### Company address The company address must: - Be located in the US From 81842f889c9f8ef2da289422f6f4c4e67dc7f158 Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:09:36 -0500 Subject: [PATCH 05/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 96bb636ce222..8f41dcfb9598 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -34,6 +34,7 @@ The company address must: - Be located in the US - Be a physical location If you input a maildrop address (PO box, UPS Store, etc.), the address will likely be flagged for review and adding the bank account to Expensify will be delayed. + ### Tax Identification Number This is the identification number that was assigned to the business by the IRS. ### Company website From a04eb50a1a781bc0383c36fd8bdaf31fa588a6cb Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:09:52 -0500 Subject: [PATCH 06/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 8f41dcfb9598..37af9dae22bf 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -47,6 +47,7 @@ Whoever is connecting the bank account to Expensify, must enter their details un - The address must be located in the US - The SSN must be US-issued This does not need to be a signor on the bank account. If someone other than the Expensify account holder enters their personal information in this section, the details will be flagged for review and adding the bank account to Expensify will be delayed. + ## Upload ID After entering your personal details, you’ll be prompted to click a link or scan a QR code so that you can do the following: 1. Upload the front and back of your ID From 266928fb35ad0b417d47c3de1b0d75bacd38b82d Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:10:00 -0500 Subject: [PATCH 07/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 37af9dae22bf..0b1e79e922cd 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -61,6 +61,7 @@ Check the appropriate box under **Additional Information**, accept the agreement - If you or another **individual** owns 25% or more of the business, please check the appropriate box - If someone else owns 25% or more of the business, you will be prompted to provide their personal information If no individual owns more than 25% of the company you do not need to list any beneficial owners. In that case, be sure to leave both boxes unchecked under the Beneficial Owner Additional Information section. + # How to validate the bank account The account you set up can be found under **Settings > Account > Payment > Bank Accounts** section in either **Verifying** or **Pending** status. If it is **Verifying**, then this means we sent you a message and need more information from you. Please check your Concierge chat which should include a message with specific details about what we require to move forward. From ba56c91715faf75b416ac658e30cca02dfd74c6a Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:10:12 -0500 Subject: [PATCH 08/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 0b1e79e922cd..7fbec3e66083 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -55,6 +55,7 @@ After entering your personal details, you’ll be prompted to click a link or sc It’s required that your ID is: - Issued in the US - Unexpired + ## Additional Information Check the appropriate box under **Additional Information**, accept the agreement terms, and verify that all of the information is true and accurate: - A Beneficial Owner refers to an **individual** who owns 25% or more of the business. From e8c91ef1a79eb2b678f9696796fbd58e88963858 Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:10:23 -0500 Subject: [PATCH 09/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 7fbec3e66083..44c5da286f66 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -69,6 +69,7 @@ If it is **Verifying**, then this means we sent you a message and need more info If it is **Pending**, then in 1-2 business days Expensify will administer 3 test transactions to your bank account. Please check your Concierge chat for further instructions. If you do not see these test transactions After these transactions (2 withdrawals and 1 deposit) have been processed in your account, visit your Expensify Inbox, where you'll see a prompt to input the transaction amounts. Once you've finished these steps, your business bank account is ready to use in Expensify! + # How to share a verified bank account Only admins with access to the verified bank account can reimburse employees or pay vendor bills. To grant another admin access to the bank account in Expensify, go to **Settings > Account > Payments > Bank Accounts** and click **"Share"**. Enter their email address, and they will receive instructions from us. Please note, they must be a policy admin on a policy you also have access to in order to share the bank account with them. When a bank account is shared, it must be revalidated with three new microtransactions to ensure the shared admin has access. This process takes 1-2 business days. Once received, the shared admin can enter the transactions via their Expensify account's Inbox tab. From e0180357bd1d7684b101edf26a55d1ab526abe1c Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:10:31 -0500 Subject: [PATCH 10/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 44c5da286f66..9e453e8f05bc 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -81,6 +81,7 @@ Note: A report is shared with all individuals with access to the same business b This step is important when accountants and staff leave your business. To remove an admin's access to a shared bank account, go to **Settings > Account > Payments > Shared Business Bank Accounts**. You'll find a list of individuals who have access to the bank account. Next to each user, you'll see the option to Unshare the bank account. + # How to delete a verified bank account If you need to delete a bank account from Expensify, run through the following steps: 1. Head to **Settings > Account > Payments** From bf4504dfbbc5194b9135f83ce52c6eea5966e2aa Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:10:39 -0500 Subject: [PATCH 11/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index 9e453e8f05bc..f508c04f2620 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -90,6 +90,7 @@ If you need to delete a bank account from Expensify, run through the following s Be cautious, as if it hasn't been shared with someone else, the next user will need to set it up from the beginning. If the bank account is set as the settlement account for your Expensify Cards, you’ll need to designate another bank account as your settlement account under **Settings > Domains > Company Cards > Settings** before this account can be deleted. + # Deep Dive ## Verified bank account requirements From e929211a579f2a85e4ac1e31a9584b2db1757728 Mon Sep 17 00:00:00 2001 From: Corinne Ofstad Date: Thu, 12 Oct 2023 15:10:46 -0500 Subject: [PATCH 12/12] Update docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md Co-authored-by: Rushat Gabhane --- .../business-bank-accounts/Business-Bank-Accounts-USD.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md index f508c04f2620..2fbdac02e85c 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/business-bank-accounts/Business-Bank-Accounts-USD.md @@ -111,6 +111,7 @@ If you need to enable direct debits from your verified bank account, your bank w To request to unlock the bank account, click **Fix** on your bank account under **Settings > Account > Payments > Bank Accounts**. This sends a request to our support team to review exactly why the bank account was locked. Please note, unlocking a bank account can take 4-5 business days to process. + ## Error adding ID to Onfido Expensify is required by both our sponsor bank and federal law to verify the identity of the individual that is initiating the movement of money. We use Onfido to confirm that the person adding a payment method is genuine and not impersonating someone else.